Sr Client Onboarding Manager (Large Market)

Job Family Transactions / Client Processing About Us   At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.    Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.   Who We Are   We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life .    Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them.   We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.   What We Do   Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate , which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.   Transamerica employs nearly 7 ,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide. * For more information, visit transamerica.com .    Job Description Summary Oversee the onboarding of new plan sponsor retirement plans and the conversion of existing plans from other providers. Provide customized service and communications throughout the installation process to ensure deliverables are met. Manage relationships with plan sponsors, financial advisors, third party administrators, and associated stakeholders. The senior role is responsible for onboarding mid and large plan sponsors with high employee counts, requiring in-depth retirement plan knowledge and installation process expertise. Serve as a mentor to more junior staff. Job Description Responsibilities Transition Manage the installation of defined contribution retirement plans, during start up or conversion, for single employer and multiple employer plans. Analyze deliverable dates and timetables to create detailed project plans encompassing all aspects of the installation. Evaluate timelines for liquidation of investments and receipt of plan data from prior providers in consideration of SOX blackout and plan effective dates. [ Commentary: TM understands legal rules and provider practices to determine best timing to receive plan data ] Determine education options and delivery methods best suited for plan sponsors and participants, and coordinate with trainers to initiate.  Manage transition of funds out of blackout to the service team within set timetable. Initiate extension notices if needed. Compliance/Technical Delegate and monitor record keeping setup, asset transfer, allocation, and first deposits, including the education, integration, and mapping of payroll files/methods. Ensure plan set up consultants prepare documents related to plans and contracts, including employee disclosure material required to establish a new retirement plan. Create and ensure regulatory notices are accurate and distributed to participants on time. Conduct consultative discussions for plan reviews and assist plan sponsors with compliance questions related to plan design. Relationship Management Serve as primary plan sponsor contact during the installation process to ensure all aspects of the transition process meet client expectations. Analyze data, conversion, payroll, and census files received from the client to assess the accuracy and consistency of information. Notify the plan sponsor and internal/external contacts of issues that may impact the success of the transition. Plan and execute internal and external communications with plan sponsors, financial advisors and third-party administrators based on client preferences and culture. Manage relationships with internal partners, sales executives, plan sponsors contacts, financial advisors and third parties throughout the installation process to ensure deliverables are met. Confirm the accuracy and delivery of enrollment materials to participants once plans are in place. Qualifications Bachelor’s degree in a business field or equivalent experience Five years of experience in the financial services industry including client management, installations/conversions, or contract compliance In-depth understanding of retirement plan regulations Client focused to provide exceptional customer service Outstanding written/oral communication and relationship building skills Time management and organizational skills to handle multiple installations at various points in the conversion project lifecycle Problem solving skills and attention to detail Ability to quickly learn and navigate numerous systems/applications Compensation