Sr Dir, Global Sales Technology & Enablement

Date Posted: 2026-07-07 Country: United States of America Location: OT999: 1CP - Farmington, CT One Carrier Place, Farmington, CT, 06032 USA The Opportunity   Otis is a global leader with a multi-billion-dollar installed base and a highly localized commercial execution model across Service, Modernization, and New Equipment. We are modernizing how our sales teams engage customers and drive growth through advanced digital tools.   We are seeking a Senior Director, Global Sales Technology & Enablement, to lead the evolution of our sales technology ecosystem and seller experience.    This is a high-impact, enterprise role accountable for ensuring that sales tools are not just deployed—but fully adopted, embedded, and deliver measurable productivity and commercial outcomes at scale.   This role sits at the intersection of Global and Regional Sales and Digital Technology, with a primary mandate to define, deliver, and drive adoption of modern sales technology. The focus is on creating a seamless, intuitive seller experience through an optimized tech solutions —enabling sellers to work smarter, leverage data effectively, and spend more time engaging customers and winning business.   Why This Role Matters Now   Critical role in accelerating sales technology innovation and digital tool adoption globally   High visibility across regions and close partnership with Digital Technology    Opportunity to shape and modernize the global sales tech solutions and seller experience   Direct impact on tool utilization, data quality, and seller productivity through technology enablement   Key enabler of scalable, user-centric platforms and consistent tool adoption across regions 24–36 Month Mandate   Drive step-change improvement in sales productivity through technology adoption and workflow simplification   Establish a globally consistent sales tools strategy and governance model   Achieve high adoption and effective usage of core platforms (e.g., CRM, quoting, pipeline tools)   Reduce non-selling time and administrative burden across sales roles   Build a scalable enablement model embedded into onboarding, coaching, and execution   Deliver measurable improvements in pipeline quality, cycle time, and seller experience   Key Responsibilities   Lead Global Sales Technology Strategy   Define and execute a global vision and roadmap for sales technology enablement   Translate business priorities into clear, actionable requirements for tools and platforms   Define role-based standards (“what good looks like”) for sellers, managers, and sales ops   Ensure tools simplify and reinforce sales processes, embedding into real customer workflows   Drive Adoption, Change & Value Realization   Lead enterprise-wide efforts to drive sustained adoption and effective usage   Embed tools into training, onboarding, coaching, and readiness programs   Identify adoption gaps and friction points; lead targeted improvements   Define and track value realization metrics (productivity, pipeline quality, seller experience)   Own Governance & Product Management   Establish and lead end-to-end business governance of sales tools   Define global standards, guardrails, and prioritization frameworks with regional flexibility   Manage a structured global backlog in partnership with Digital/IT and regional stakeholders   Drive simplification and standardization, reducing fragmentation and manual workarounds   Partner Across a Matrix Organization   Serve as the primary business partner to Digital Technology for sales tools   Align closely with Sales Leaders, Pricing, Finance, and Sales Ops   Represent the voice of the seller, ensuring tools enable real-world selling and deal execution   Influence stakeholders across regions to drive alignment and adoption without direct authority   Deliver Performance & Continuous Improvement   Define and track KPIs including adoption, usage quality, cycle time, data quality, and seller satisfaction   Leverage analytics and insights to continuously optimize tools and processes   Demonstrate measurable business impact to senior leadership   Lead continuous improvement to move from tool deployment → consistent value delivery at scale   Success Measures   Reduced time-to-productivity for new hires and role transitions   Increased adoption and effective usage of global sales platforms (e.g., CRM)   Measurable reduction in non-selling time (administration, manual processes, pricing clarification)   Improved pipeline quality, deal velocity, and execution consistency   Higher seller satisfaction and overall tool experience   Ideal Candidate Profile   Experience   10–12+ years in sales, commercial excellence, sales operations, or sales technology roles   Experience in global, matrixed organizations with strong regional ownership   Proven track record of driving digital adoption and commercial transformation   Experience working closely with Digital technology on enterprise platforms (e.g., CRM, CPQ)   Capabilities   Strong understanding of sales processes & technology, and commercial execution   Deep experience in tool adoption, and enablement   Data-driven mindset with ability to translate insights into action   Ability to influence senior stakeholders and drive alignment globally   Strong balance of strategy, execution, and operator mindset   Organizational Scope   Direct leadership of sales technology and enablement resources   Global responsibility across Americas, EMEA, and APAC/China   High visibility with Growth Leadership Team   Impact   This role is central to ensure that sales technology translates into real commercial impact. By simplifying the seller experience and embedding tools into daily execution, the Senior Director will enable Otis to unlock productivity, improve customer engagement, and accelerate growth globally.   The salary range for this role is$200