Sr Manager, Field Service Operations

Date Posted: 2025-11-07 Country: United States of America Location: OT348: SF - SAN FRANCISCO, CA 444 SPEAR STREET, STE 102, SAN FRANCISCO, CA, 94105 USA We are made to MOVE you.  Moving 2.3 billion people a day, Otis is the World’s leading provider of elevators, escalators, and walkways.  We give people freedom to connect in a taller, faster, smarter world. Otis Elevator Company is searching for a highly motivated Sr Manager, Field Service Operations to provide direction, support, and leadership for our maintenance business within the San Francisco operating territory (OT).    Your Leadership Impact  Drive field efficiency and quality improvements to meet labor and material margin plans  Meet goals for maintenance completion (MCP and P1 %s), callback and FTF rates, units with no OMMS activity, and OCM process adherence   Otis ONE – meet or exceed installation plans; keep Otis ONE unplugged units to Lead O hour LEAP initiatives for territory  Work with NAA Fleet Manager to ensure company vehicles are in compliance with vehicle matrix role; transition vehicles to hybrid or electric to reduce greenhouse gas emissions  Drive diversity in field workforce hiring decisions by requesting diverse candidate slates in writing to union for every hiring opportunity  Provide on-going training, development, and leadership to the Maintenance operations team  Provide technical direction to field operations staff and participate in large bids  Responsible for the quality of service in designated territory  Investigate and resolve all critical customer issues with the use of Otis and non-Otis products  Report and present on recommendations for all product designs and performance requirements  Monitor field tests as well as first inspection and data reports  Consult with service supervisors, mechanics and adjusters regarding problems encountered with product performance  Proactively aid the region in regard to the malfunctioning of equipment  Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe  Drive a safety culture throughout territory through communication, discipline, recognition and training​  Your Experience: Education  Bachelor’s degree highly desired, with 5 years of experience  High school, or equivalent, plus 10 years of relevant experience  Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.   Work Experience  Multiple years of experience in various assignments within the Company, in the Elevator industry, military leadership or in another service-oriented business.    5+ years people leadership experience in the elevator industry, or related industry  Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application  Strong desire for candidates who have a proven track record of meeting financial goals and objectives  Basic Qualifications  5+ years elevator industry management experience strongly preferred or military leadership, operations leadership, or relevant experience. Ability to work in a highly team-oriented and dynamic environment  Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers  Needs to be self-motivated and able to manage many simultaneous projects and responsibilities  Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software  Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills  Knowledge and strict enforcement of company EH&S policy and processes    Work Authorization:   Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.  Benefits:   Otis currently provides our colleagues with the following benefits:  401(k) plan that includes generous company match and a separate automatic retirement contribution  Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment  Three weeks paid vacation and paid company holidays   Paid sick leave - Employee assistance and wellness incentive programs  Life insurance and disability coverage  Voluntary benefits, such as legal, pet, home, and auto insurance  Birth/adoption and parental leave benefits  Adoption assistance  Tuition reimbursement program  Peer recognition and service anniversary awards, as well as spot performance bonus opportunities  Salary Transparency:   The salary range for this role is  $150,000-$210,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.   If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.  Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.   You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse