Sr. Manager, Sales Operations

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.   We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. We're seeking an exceptional Sr. Manager, Sales Operations  to lead our dynamic sales operations team and drive operational excellence across the entire sales lifecycle. In this critical leadership role, you'll oversee Transaction Operations, Order Operations, Title Operations, Controls & Compliance, and Product/Project Management—ensuring seamless execution from order to delivery while scaling our operations for rapid growth.   This is a high-impact position where you'll lead a talented cross-functional team, partner with stakeholders across Sales, Finance, IT, Legal, and Delivery, and directly influence the customer experience through operational innovation and process excellence.     What You'll Do   Lead & Inspire a High-Performing Team   Manage and develop teams across Transaction Operations, Order Operations, Title Operations, Controls & Compliance, and Product Management   Foster a culture of continuous improvement, accountability, and operational excellence   Optimize team workflows to ensure efficient task distribution and execution   Drive Operational Excellence   Own end-to-end sales operations processes from contract execution through registration and title transfer   Ensure registration completion and maintain rapid case resolution    Oversee order finalization, contract validation, and payment processing across SAP and Salesforce   Manage complex customer escalations and buyback processes   Coordinate title operations including trade intake, lien payoffs, and wholesale partner fulfillment   Ensure Compliance & Controls   Maintain compliance with state and federal regulations across all jurisdictions   Oversee bank and lienholder title management and reporting   Manage DMV vendor relationships, transaction reconciliation, and financial controls   Ensure SOX compliance and audit readiness across all operational processes   Lead vendor onboarding for new states and DMV/registration services   Innovate Through Technology & Automation   Own the product roadmap and prioritization for operational systems and tools   Partner with IT to drive automation initiatives that eliminate manual workflows   Lead UAT, system implementations, and change management for new technologies   Define success metrics and maintain operational dashboards and reporting   Execute Strategic Initiatives   Create detailed program timelines and project plans for market expansion and new location launches   Lead cross-functional projects including incentive programs, fleet operations, and return processes   Develop and document scalable end-to-end processes with clear interdependencies   Partner with Training & Enablement to roll out new processes and system updates   Provide executive-level status updates to internal and external stakeholders   Required Qualifications   10+ years of experience  in Sales Operations or Business Process Automation    Proven leadership experience  managing cross-functional operations teams in fast-paced environments   Deep automotive operations expertise  including registration, titling, DMV processes, and compliance   Strong technical proficiency  with Salesforce, SAP, and operational management systems   Multi-state compliance knowledge  and experience navigating complex regulatory requirements   Vendor management experience  coordinating with external partners and service providers   Understanding of Buyback, Customer Return, and Lemon Law processes and procedures   Expertise in contract validation, tax/fee calculations, and financial reconciliation   Track record of successful system implementations and process automation initiatives   At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. Compensation & Benefits: Lucid offers a comprehensive and competitive  benefits package  including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.   Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origi