Sr. Manager, WiFi Experiences

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Senior Manager, WiFi Experiences is a key contributor on the WiFi Experience team, supporting the identification, development, and delivery of new WiFi product experience propositions across digital, physical, and human-assisted channels. This is a highly cross-functional role at the intersection of customer experience, product strategy, and go-to-market execution, sitting within the WiFi Experience team inside Connectivity & Consumer Experience. This individual will bring a strong customer-obsession and analytical mindset to identifying friction, whitespace, and opportunity across the WiFi journey, partnering closely with TPX, Growth, CXSO, and Finance to bring prioritized solutions to market. Job Description Core Responsibilities Experience Strategy & Opportunity Identification Identify customer friction, fallout, and whitespace opportunities across the WiFi product experience journey Use consumer, behavioral, and competitive data to define and size opportunity areas Participate in end-to-end experience reviews across digital, physical, and human-assisted channels, surfacing findings and recommendations Translate insights into actionable recommendations and build cross-functional alignment around prioritized solutions Product Experience Development Build experience concepts and business cases in partnership with Finance Define customer value propositions and experience requirements for new WiFi product capabilities Partner with TPX to translate experience requirements into product and platform solutions Contribute to feature adoption strategies that help customers realize value from existing WiFi capabilities Cross-Functional Execution & Go-to-Market Work cross-functionally with TPX, Growth, and CXSO to bring prioritized experience solutions to market Coordinate across Marketing, CX, and Sales to ensure consistent, high-quality experience delivery across channels Support go-to-market planning including customer communications strategy, onboarding journeys, and lifecycle engagement Support cross-functional resolution of systemic experience issues, helping move from one-off fixes to durable solutions Insights & Performance Leverage behavioral, operational, and customer research data to evaluate experience performance and identify improvement opportunities Build business cases with quantified impact to support prioritization decisions Monitor competitive landscape for experience innovation relevant to the WiFi and Internet services space Key Partnerships Technology & Product Experience (TPX): product and platform delivery Growth & Pricing: feature monetization and offer design Customer Experience & Service Operations (CXSO): channel experience and service design Finance: business case development and investment prioritization Marketing: customer communications, lifecycle journeys, and campaign alignment Data & Analytics: behavioral insights, funnel analysis, and performance measurement Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Other duties and responsibilities as assigned. Minimum Qualifications 7-10 years of experience in product management, product marketing, customer experience strategy, or a related field Strong customer obsession with a track record of translating insights into clear value propositions and experience improvements Experience working cross-functionally in a large, complex organization with indirect influence across teams Solid analytical skills including the ability to build business cases and synthesize quantitative and qualitative data Excellent communication and storytelling skills with the ability to align diverse stakeholders around a shared vision Background in connectivity, internet services, digital products, or consumer technology preferred Comfortable operating in a fast-paced environment with multiple concurrent priorities Bachelor's degree required; advanced degree a plus Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of