Sr. Operations Manager - Citizens House of Blues

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit  www.livenationentertainment.com . Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!  THE JOB We are seeking a motivated and experienced individual to work with the Venue Management team in Boston, Massachusetts. The Senior Operations Manager position exercises overall responsibility for facility operations, partnering with the leadership team in the market. The Operations Manager is responsible for ensuring successful execution of events and maintaining a safe, clean, and welcoming environment for staff, artists, and guests. This is an exempt role, reporting to the General Manager. WHAT THIS ROLE WILL DO TeamMember Recruitment, Training, Development and Management Responsibilities: Recruit and/or interview Manager and Supervisor candidates Recruit, hire and train hourly, non-exempt TeamMembers Conduct annual performance appraisal of TeamMembers Provide concise information for Manager appraisals Provide developmental action plans for TeamMembers, when required Conduct disciplinary sessions in accordance with HOB guidelines Ensure appropriate conflict resolution procedures are followed Ensure compliance with HOB Workplace Standards Maintain open communication policy Assist and support TeamMembers in any of their job functions, as needed Ensuring Optimal Guest Experience Ensure Environment and aesthetic is maintained to HOB standards at all times Oversee and facilitate guest fulfillment and requests Maintain all HOB Standards Oversee revenue center programming and/or late night activities Oversee execution of Special Events in cooperation with Logistics and Sales Managers Enhancing Revenue/ Controlling Costs Generates/enhances revenue to meet or exceed budgetary expectations, in conjunction with the General Manager and/or Assistant General Manager Maintain effective cost control systems Control Costs Assist General Manager (GM) and Assistant General Manager (AGM) in preparation of annual budget/planning process; implements approved budgets Responsible for assisting the GM and AGM the creating and implementing Quarterly Operating Plans (QOPs) Essential Personal & Interpersonal Skills Capable of maintaining a positive attitude Maintains an objective viewpoint in all circumstances Listens empathetically to Management and hourly TeamMembers Maintains organization and focus Takes creative risks to enhance revenue Behaves professionally to maintain/enhance positive image of HOB Thinks creatively to produce new possibilities in all areas of operations Maintains and engenders composure to assuage volatile situations Shows respect by considering the rights and dignity of others rather than just self Communicates assertively in a non-aggressive, candid manner  Maintains personal integrity by abiding by and supporting the values and principals of the company WHAT THIS PERSON WILL BRING Required: (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent 3-5 years high volume experience in fine dining/restaurant/club operations/promotions/programming 2 or more years of operations supervisory or management experience. Guest relations, customer service Wine & Liquor knowledge Microsoft Word, Excel and PowerPoint familiarity General Point of Sale (POS) system knowledge Basic Accounting P & L statements Purchasing/Receiving Inventory Training High School Diploma required Preferred: College Degree in related field Behavioral Based Interviewing Skills Physical Demands/Working Environment: Working environment is fast-paced, loud and stressful Position requires extended periods of prolonged standing and working on your feet Must be able to lift or move up to 25 lbs using proper lifting techniques EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing