SSA Manager

Do you enjoy managing long-term service contracts and building strong customer relationships to drive business success?   Are you passionate about delivering operational excellence while improving service performance and customer satisfaction?   Join our Team! Baker Hughes is a global energy technology company serving customers in over 120 countries. Within our   Waygate   Radiography Systems business, we are delivering advanced   Non ‑ Destructive   Testing (NDT) solutions that ensure asset integrity and safety. Our service teams play a critical role in maximizing   uptime , supporting customers, and driving long-term value through strategic service agreements.   Partnering with the best   As an SSA Manager, you are owning and managing a portfolio of Supporting Service Agreements across North America. You are leading customer relationships, ensuring contract performance, and delivering services that maximize system uptime and customer value. You are coordinating cross-functional teams, managing financial performance, and driving service excellence across field services, parts, rentals, and repair operations. You are   leveraging   data, installed base insights, and industry   expertise   to improve customer outcomes while ensuring compliance with safety and regulatory standards.   As an SSA Manager, you   are   responsible for :   Customer Relationship & Contract Ownership   Owning end- to- end customer relationships for assigned SSA contracts.   Ensuring contract performance aligns with service agreements and internal scorecards.   Driving customer satisfaction through proactive engagement and issue resolution.   Acting as the primary point of contact for SSA-related activities and escalations.   Traveling up to 30% to customer sites for service reviews and relationship management.   Operational Execution & Resource Coordination   Collaborating with field service teams, service coordinators, customer care, and cross-functional leaders.   Coordinating resources across field service, repair operations, spare parts, and rental assets.   Ensuring   timely , high-quality service delivery in line with contractual commitments.   Financial & Business Performance   Delivering financial targets including contribution margin and cost control.   Driving contract renewals, expansions, and upsell opportunities.   Monitoring operational metrics to ensure profitable and sustainable service execution.   Installed Base   & Data Management   Maintaining   accurate   installed base records and customer asset tracking.   Managing service history, pipeline activities, and data quality for decision-making.   Safety, Compliance & Governance   Ensuring compliance with all HSE regulations and safety practices.   Upholding integrity, controllership, and regulatory requirements across operations.   Technical & Industry Expertise   Developing knowledge of industrial radiography systems and NDT applications.   Acting as a technical interface between customers and internal engineering/service teams.   Fueling your passion To be successful in this role you will:   Have   minimum   5 years of experience in field services, service delivery, or customer-facing roles.   Have a   bachelor’s degree in engineering   (or an   Associate   degree with 10 years of relevant   experience).   Have experience managing or supporting long-term service contracts or agreements.   Have   strong customer relationship management and service delivery skills.   Have strong business acumen and commercial awareness.   Have   demonstrated   leadership skills with experience driving operational excellence and process improvements.   Have the ability to   work effectively in fast-paced, cross-functional environments.   Have   strong verbal and written communication skills.   Have strong analytical thinking and problem-solving abilities.   Have the ability to   work independently and manage multiple priorities simultaneously.   Preferred Qualifications   Have   experience with industrial radiography systems or NDT industry.   Have 5–10 years of technical or service leadership experience.   Have   knowledge of systems such as SAP, Salesforce, and Service   Max.   Work in a way that works for you     We recognize that everyone is different and the way people want to work   is varying .   In this role, flexibility may be offered depending on project schedules, field needs, and customer requirements.     Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.       Working with us       Our people are at the heart of what we do at Baker Hughes.   We know we are better when   all of   our people are developed, engaged and able to bring their whole authentic selves to work.   We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.       Working for you     Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.     Join us, and you can expect to Maintain knowledge of new developments and technologies of Lufkin and other manufacturers ’   equipment   to   provide the highest standard of service.     Contemporary work-life balance policies and wellbeing activities     Comprehensive private medical care options     Safety net of life insurance and disability programs     Tailored financial programs.    Additional  elected or voluntary benefits    This position requires current work authorization in the country of employment. The employer is unable to provide or continue work authorization sponsorship for this role.  The annua