Staff Experience Designer, Risk Intelligence Platform

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.  We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.  Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: As a Staff Experience Designer, you’ll shape how PayPal’s risk and data teams leverage artificial intelligence through the design of next-generation, self-serve tools and dashboards within our AI/ML-powered Risk Intelligence Platform. You’ll turn complex machine-learning capabilities into clear, intuitive experiences that empower both technical and non-technical users to detect, prevent, and respond to fraud in real time. This role requires deep systems thinking and a talent for translating complex workflows into seamless, data-rich interfaces that accelerate delivery, strengthen defenses, and build trust across the global ecosystem. Job Description: Essential Responsibilities: Develop plans to enhance the user and customer experience across the digital and physical products and meet team performance Perform more-complex customer experiences that require highly specialized user interface and product design knowledge and advanced business expertise Lead some projects or programs within the product function and may coordinate activities of others Design process, product, and service improvements based on understanding of business needs and industry trends Determine methods and procedures on new assignments that may impact activities of others Analyze business trends to inform user experience strategies and initiatives. Collaborate with stakeholders to ensure user needs are prioritized in design processes. Minimum Qualifications: 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications : What you’ll do: Lead the design of self-serve tools and dashboards that help PayPal’s risk and data teams detect, prevent, and respond to fraud in real time Translate complex AI and machine-learning workflows into intuitive, transparent, and trustworthy user experiences Collaborate with product, engineering, and data science partners to shape platform strategy and deliver high-quality design outcomes Simplify technical workflows by improving data discoverability and operational efficiency across teams Design frameworks and interaction patterns that make AI insights actionable for both technical and non-technical users Champion usability, explainability, and human-centered principles Contribute to PayPal’s design systems and best practices to ensure consistency and scalability across internal platforms What we’re looking for: 8+ years of experience in product design, with a focus on complex systems or enterprise tools Expertise in systems thinking, workflow design, and simplifying complex processes Strong collaboration skills with cross-functional partners in product, engineering, content, research, and data science Portfolio demonstrating excellence in end-to-end design, from strategy and prototyping to high-quality execution Strong communication and storytelling skills to influence both technical and executive audiences Passion for designing tools that empower users, build trust, and deliver measurable business impact Subsidiary: PayPal Travel Percent: 0 - The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is: Primary Location | Pay Range: San Jose, California: ($196,500.00 - $291,500.00 Annually) Additional Location(s) | Pay Range: No other locations are assigned to this requisition currently. Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable. PayPal does not charge candidates any fees for courses, applications, resume reviews, intervi