Staff Tech, Field Support Technician (1st Shift) (Onsite)

Date Posted: 2026-07-14 Country: United States of America Location: US-WA-EVERETT-11404 ~ 11404 Commando Rd ~ COMMANDO Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.​ The company will not seek an export authorization for this role. Security Clearance Type: None/Not Required Security Clearance Status: Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. The Field Support Technician performs installation, service, and maintenance on Collins Aerospace Interior seating products at Boeing aircraft manufacturing facilities. This role focuses heavily on electrical troubleshooting, system reliability, and support during aircraft build and delivery. This is a 1st Shift Position. 1st Shift hours: 6:00am - 2:30pm. What You Will Do Diagnose and resolve complex technical issues on first class and business class aircraft seating, provide clear recommendations and solutions to internal teams and customers Analyze and physically check wiring, operation of various electronic units, and systems components necessary to troubleshoot malfunctions during testing of components, equipment, or systems Use multimeters for continuity checks and system validation; verify system reliability during installation and test activities Read and interpret electrical wiring diagrams, schematics, component maintenance manuals and engineering drawings to diagnose issues and execute repairs Perform on site field service including installation, operation, removal and replacement of complex electronic and mechanical equipment to meet customer and company requirements Support customers with technical questions during pre‑ and post‑installation phases Perform self‑inspections on work performed, and coordinate with Quality Assurance for buy-off Complete all required documentation accurately in Boeing’s Velocity/CMES and ensure Collins work tracing systems reflect current work status Assist with re-testing after installation to confirm systems meet required performance standards Communicate effectively with Collins leadership, Boeing teams, and customers to resolve issues and report status Travel domestically and internationally as needed to support field service operations and provide temporary support at other sites Frequent standing, walking, climbing, reaching, and working in confined areas; occasional kneeling, crawling, and lifting Exposure to wet/humid conditions and outdoor environments; moderate noise levels What You Will Learn Strong electrical troubleshooting skills and methodical problem‑solving capability under pressure High attention to detail to ensure safety, reliability, and premium cabin standards Strong customer-facing communication skills with the ability to build relationships and represent the organization effectively Qualifications You Must Have Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience Demonstrated experience in electrical troubleshooting Valid driver’s license Experience with Microsoft Office Qualifications We Prefer Experience with on-site aircraft field support, manufacturing, and repair station environment Experience with Boeing BPI’s and CMES/ Velocity computer systems Experience assembling or servicing commercial seating, lavatory and galley equipment What We Offer Some of our competitive benefits package includes:    Medical, dental, and vision insurance   Three weeks of vacation for newly hired employees   Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option   Tuition reimbursement program  Student Loan Repayment Program   Life insurance and disability coverage   Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection  Birth, adoption, parental leave benefits  Ovia Health, fertility, and family planning   Adoption Assistance            Autism Benefit   Employee Assistance Plan, including up to 10 free counseling sessions   Healthy You Incentives, wellness rewards program  Doctor on Demand, virtual doctor visits   Bright Horizons, child and elder care services  Teladoc Medical Experts, second opinion program    And more!   Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as: Onsite:  Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. ​ At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.   Apply now and be part of the team that’s redefining aerospace, every day.   As part of our commitment to maintaining a secure hiring process, cand