Strategic Account Manager - Cardiovascular

Nordson Medical , a global leader in Interventional Solutions, Fluid Components, and Surgical Solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. Summary of the role As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected. Job Summary   This is a dynamic, customer-facing, account relationship and retention role that requires proactive communication and strategic discussions   from the clinical professional to   the C-Suite level. The Strategic Account Manager (SAM)   is responsible for   providing a   strategic   approach to developing   global   customer relationships while delivering processes and best practices to our largest and most valuable customers. This role   owns   a select number of TOP   strategic   customer s   and   ensures   growth greater than the market   rate   leveraging   our range   of    products   and services. Essential Job Duties and Responsibilities   Sales growth - Meets monthly,   quarterly   and annual assigned sales quotas for revenue growth and strategic   objectives   in assigned territory or assigned accounts.   Strategic   Account   Management   -   Maps   out Key Account organization and develops relationships with key decision makers to understand what is   required   to add value, win new business, and exceed expectations .    Leads   Nordson’s   strategic   objectives   and account planning process for   the Key   accounts   to include revenue targets and performance   objectives   over short and long-term duration .   Is strong customer advocate and informs and educates Nordson Medical business units with what is   required   to win new business.   Establishes consultative, productive, and professional relationships with customers   globally   and   influences   key stakeholders and C-level executives who occupy the primary buying position.   Communicates   Nordson Medical’s value proposition for both products and   service   and   is a trusted advisor to the customer.    Leads communication efforts between   the selected a ccounts and Nordson Medical business units,   establishing   recurring calls, business reviews, and visits.   Proactively assesses, clarifies, and   validates   customer/prospective customer needs on an on-going basis.   Coordinates the involvement of company personnel, including support, service, and management resources, to meet account performance   objectives   and customer/prospect expectations.   Provides customer feedback for product   development   representing the voice of the customer as needed.   Manages and develops the   Regional Account Manager s around the world to support retaining and winning   business   locally.   Supports the division with insight and analysis on market development and other strategies to drive profitable growth   Attends state, regional, and national trade shows as   appropriate .   Performs other related duties as assigned.     Account Management    Relationship-building with key stakeholders   on a global level   throughout the account lifecycle.   Serve as the single , global   point of contact for all things Nordson Medical.   Serve as the escalation point and manager of support and service escalations.   Ability to network across an organization   globally ;   establish   relationships with key   influencers and   decision makers.   Provide reporting to cross-functional areas and senior management   Provide detailed summaries of the overall needs,   health   and key issues of the supported customers.   Provide periodic health checks and business reviews to key customer stakeholders; review metrics, articulating areas of strength, and developing programs for improvement and/or remediation opportunities.   Accountabilities and Performance Measures   Sets and delivers customer aligned long-term growth objectives   Achieves assigned   annual   sales quota   for the global parent accounts.   Protects core business and minimizes erosion due to deliberate and tenable to results actions    Meets and   maintains   company expectations for average sales pricing and profitability.   Develops leads for new product or business development opportunities aligned with the organizational strategy .   Maintains high customer satisfaction ratings that meet company standards   and   customer’s   expectations .   Education and Experience Requirements   Bachelor's   degree in engineering or business with demonstrable technical acumen .   Master's   degree   in business admin i stration   is preferred .   Clinical capital equipment sales, clinical training and   or   practitioner experience is a strong plus   An ability to think critically and strategically while considering the needs of both the customer and company.   Minimum of   10   years of proven successful   sales leadership   in   cardiovascular ;   and ideally   cardiac surgery ,   market   space   or   a   mix of sales and other preferred   industry   experience is acceptable.   Prior people leadership experience   required   Skills and Abilities   Expert knowledge and application of strategic, tactical, and consultative selling principles in a complex sales environment.   Strong analytical skills, including market strategy, customer requirements and success factors, and a value - based selling process.   High level   of drive and   ability to influence and make things happen.   Advanced communication skills, both verbal and written, with the ability to create impactful presentations.   Negotiation, contracting, and problem-solving skills.   Proven relationship building skills with   demonstrated   knowledge of territory development and customer