Strategic Platform Administrator II- Service Now (IT Ops)

The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. We are seeking an experienced and technically capable Platform Administrator II (Service Now, IT Ops) to join our IT Operations Strategic Platform Administration team with primary responsibility for the ServiceNow platform. This role is responsible for administering, maintaining, and enhancing platform capabilities while ensuring stable, secure, and reliable operations. The ideal candidate demonstrates strong Service Now administration skills, works independently on moderately complex assignments, partners with stakeholders to deliver platform improvements, and serves as a technical resource for junior ad Candidates should possess the following qualifications to be considered for an interview.  Active ITIL Foundation Certification (minimum)- REQUIRED 2+ years of hands-on ServiceNow administration experience Experience supporting ServiceNow ITSM modules, including Incident, Change, Request, and Knowledge Management Experience with ServiceNow workflow configuration, forms, catalogs, notifications, and reporting Experience administering platform security, roles, groups, and access controls Demonstrated troubleshooting and root-cause analysis experience in a production environment Experience working within change management, release management, and SDLC processes Ability to translate business requirements into practical ServiceNow solutions Minimum Qualifications – Please Apply Only If You Meet All Requirements: ITIL Foundation Certification, at minimum- REQUIRED 2+ years of hands-on ServiceNow Administration experience Experience supporting ITSM processes in an enterprise environment Ability to participate in an on-call support rotation Candidates must be authorized to work in the United States without current or future visa sponsorship Employee Benefits:   We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health.  Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.    Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans. Accommodations for Applicants with a Disability: If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process. Please note that the above email is solely for individuals with disabilities requesting an accommodation.  General employment questions should not be sent through this process. We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.