Strategic Programs Analyst

Job Summary We are looking for an experienced US Payroll Subject Matter Expert who will be responsible for overseeing all aspects of payroll operations for our organization. The ideal candidate will have comprehensive knowledge of payroll processes, tax regulations, and compliance requirements in the United States/Canada Key Responsibilities Process & Delivery Management Read, understand and analyze client’s US Payroll process as per the business rules as a subject matter expert. Execute the process accurately and timely as hands on processor. Master the given process and help the team members to overcome process related queries. Escalate issues and seek advice when faced with complex issues/problems. Pay close attention to quality of written and verbal English skills within Team. Creates a logical plan, realistic estimates and schedule for an activity or project segment. Ensure LWI’s are followed and updated regularly and train the team members on process updates. Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with Customer and Accenture documentation requirements. Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME. Participates in various internal or client initiatives related to Process. Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Ensure the process dashboards and visual management displays are up to date and reviewed Applications Knowledge : Workflow management tool – Service Now DayForce Payroll Tool Outlook mailbox/ Group mailbox MS Office Excel, Word, PowerPoint and Visio Internet explorer: SharePoint Team support: Plan proper allocation of work. Support Team lead/Manager with daily statistics/reporting and Operational MOS. Enrich team members with a clear sense of direction and understanding of each other’s' responsibilities. To be available on the floor through the day to resolve process related issues. Participate in Team building activities. Create effective QC and Audit mechanism within process to ensure delivery on SLA’s. Assist in training/educating team members on learning and acquired skills in process. Client support: Update process metrics on daily basis and maintain MIS. Support special process requirements to meet client requests/demands. To continue strengthen work relationship with Onshore Teams. Apply procedures to ensure accuracy of output and adopts continuous improvement approach. Always demonstrate the highest level of customer service. Pay close attention to detail and follow through to resolve any outstanding issues. Goes beyond immediate requests and activities to ensure both own and related tasks are completed. Participate in client conference calls and prepare ‘minutes of meeting’.      Competencies: Adapt to changing environment and support of multiple clients (where needed). Analyze/interpret data and take appropriate action. Demonstrate maturity in dealing with sensitive and confidential matters. Must have the ability to take judgmental decisions in line with the requirement to directly influence customer satisfaction and expectations. Mentoring skills. Adheres to Accenture Delivery methods. Criteria Minimum Requirement To be verified through documents submitted at the time of interview Skills / Knowledge Mandatory Vs Preferred Measure of Skill Proficiency Evaluation Methodology US Payroll Knowledge/Canada Payroll Knowledge (specific country Payroll roles) Mandatory Met Expectation /Not Met Expectation Interview Payroll Systems (Workday/Dayforce/ADP/SAP) Mandatory Met Expectation /Not Met Expectation Interview MS Office Mandatory Met Expectation /Not Met Expectation Practice Email Writing Skills Mandatory Met Expectation /Not Met Expectation Interview Workflow Tools (ServiceNow/CRM) Mandatory Met Expectation /Not Met Expectation Interview Data visualization tools (Example: PowerBI / Tableau) Preferred Met Expectation /Not Met Expectation Practice Microsoft PowerApps Preferred Met Expectation /Not Met Expectation Practice Problem solving skills (Analytical skills Collaborative thinking/ Adaptable to change) Mandatory Met Expectation /Not Met Expectation Interview Candidate meets the educational, industry & role specific experience criteria to be put across HR screening.  Candidate meets the sourcing criteria & within the standard compensation bracket for the role, basic communication skills to be put through for written assessment Candidate nearer to the target on skill/knowledge required should be put on hold and considered again depending on the pipeline of the resources available to meet the hiring targets Candidates fit the role requirement but above the standard compensation offered should be refered to delivery/transition lead for decision (Exceptions to be reviewed by leadership) Evaluation Methodology Education Graduate Degree To be verified through documents submitted at the time of interview Total Years of Experience 4 - 6 years of Experience To be verified through documents submitted at the time of interview Total Years of Role Specific Experience 3 - 4 years of US and Canada Payroll Experience About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. 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