Studio Manager – New Center Opening (Mission Viejo)

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.   We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. Lucid is excited to announce the grand opening of our brand-new Studio and Delivery location in Mission Viejo, California (28471 Marguerite Pkwy, Mission Viejo, CA 92692). This new location reflects our continued investment in delivering a world-class customer experience and expanding Lucid’s presence throughout Southern California. We are building a talented team of sales and delivery professionals who are passionate about creating exceptional customer journeys, fostering meaningful relationships, and accelerating the adoption of sustainable transportation. Join us at an exciting time as we launch this new location and help shape the future of Lucid’s retail and delivery operations from day one. As a Studio Manager within a Lucid Sales Studio, your primary responsibility will be to directly manage, coach, develop and support a sales team with the successful articulation and delivery of the Lucid brand and ownership experience.  This role will report directly to the Market Leader to lead the studio team and processes that enable the studio to achieve their sales targets.   BUSINESS HEALTH    Coach and motivate the sales team to meet sales, test drives, delivery, and productivity goals    Demonstrate sales leadership by role-playing and having an active presence in customer-facing locations   Train and develop team on sales,  financing  and delivery processes   Analyze data to  determine   optimal  business strategies   Set individual goals for your team, ensuring processes and routines are conducive to building pipeline and creating owners  in order to  reach studio goals   Ensure the team is fluent in all aspects of Lucid product knowledge and relevant automotive industry offerings, and competitive landscape    Drive for excellence in all areas of business focused on reaching expectations for the respective location   EMPLOYEE ENGAGEMENT    Provide targeted coaching, skill development for Sales Specialists and Brand Ambassadors to excel in performance metrics with weekly one-on one meetings    Recruitment, training and development of a high performing and customer focused team, ensuring all positions are filled  in a timely manner     Provide leadership,  direction and coach all members of the Sales Team to ensure a seamless experience for customers and all members of the Lucid community   Develop inclusive, diverse, and high performing teams through defining efficient processes and developing the sales team through teaching moments   Sets sales goals, timelines, and target lists for Sales Specialists and tracks results to ensure  timely execution on lead generation and/or market Initiatives Demonstrates  a confidence  in operations and planning all aspects of the business including developing monthly sales attainment plans and communication of results to  team   Manages leads, appointments, reservations and motivates a team to deliver results by communicating company initiatives and  engaging  team through effective coaching, performance  management and training CUSTOMER EXPERIENCE    Responsible for ensuring all employees provide best-in-class experience in every interaction on the studio floor, in test drives, and through actively following up on leads   Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Lucid’s mission   Also acts as a Senior Sales Advisor, handling high-potential customers   Clientele management for VIP customers   Your hands-on leadership will  assist in coaching and training your sales team to deliver an exceptional experience that touches both the heart and mind of the customer STUDIO OPERATIONS    Own the operations within the studio to ensure the customer journey is frictionless and seamless from reservation through to delivery Supervise merchandising product inventory and display   Manage and coordinate Studio team scheduling Partner with Retail Operations and coordinate with vendors and service providers as needed   Ensure facility maintenance and showroom presentation adhere to the brand standards   Thrives in a fast-paced environment where innovation is inevitable, and change is expected Assist  with daily operations as needed    Qualifications :    5+ years of store management experience in retail,  luxury or hospitality    Automotive sales management experience preferred    A  Bachelor’s degree or equivalent experience in business, sales, or related discipline   Experience with leading a team of sales focused professionals that can deliver an achievement of their targets   Experience making data driven decisions and holding team accountable to KPI’s   Extensive experience and ability to lead a team that fosters an inclusive and collaborative environment Acts with urgency and champions excellence in all company  objectives Proficient in English with a secondary language skill set being