Supervisor, Quality Operations

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together. POSITION SUMMARY As Supervisor, Quality Operations, you lead frontline quality execution across aseptic manufacturing, ensuring compliant, timely, and risk-based decisions that directly protect product quality, patient safety, regulatory readiness, and business performance. You own daily oversight of batch record review, deviation management, investigations, CAPA effectiveness, lot disposition, and quality system execution across a multi-shift operation. Leveraging AI as a force multiplier, you enhance review speed, decision quality, trend detection, knowledge access, and operational scalability while maintaining human accountability for regulated outcomes. Operating within Empower’s hyper-growth 503A and 503B environment, you drive disciplined execution, continuous improvement, and inspection readiness. Success requires talent capable of strategic thinking, execution rigor, learning agility, cross-functional influence, and consistent delivery in complex, fast-evolving, highly regulated settings while developing teams, strengthening collaboration, and accelerating measurable results at scale. RESPONSIBILITIES Quality Execution Batch Oversight: Lead daily review and disposition activities across manufacturing operations, ensuring batch documentation accuracy, data integrity, and compliance with established quality standards. Utilize AI-enabled review tools to accelerate record assessment, identify anomalies, prioritize risk, and improve decision consistency while maintaining accountability for final quality determinations, cycle-time performance, and regulatory readiness. Deviation Leadership: Direct investigations related to deviations, excursions, nonconformances, and quality events, ensuring timely containment, root cause identification, and effective resolution. Leverage AI-supported analytics to uncover trends, strengthen investigative rigor, improve documentation quality, and accelerate issue resolution while ensuring actions align with regulatory expectations, operational priorities, and patient safety requirements. Release Management: Oversee lot disposition activities and release workflows to ensure products meet quality requirements before distribution. Apply data-driven and AI-assisted insights to evaluate risk, streamline review processes, and improve release efficiency while maintaining compliance, protecting product quality, and supporting reliable supply within a rapidly scaling manufacturing environment. Quality Systems CAPA Governance: Supervise corrective and preventive action processes from initiation through effectiveness verification, ensuring sustainable solutions address underlying causes. Use AI-driven pattern recognition and trend analysis to identify recurring issues, strengthen preventive strategies, improve execution quality, and support continuous improvement initiatives that enhance operational performance and compliance outcomes. Change Control: Review and approve quality-related changes, ensuring appropriate risk assessment, stakeholder alignment, and regulatory compliance. Leverage AI-enhanced knowledge management tools to evaluate historical outcomes, identify potential impacts, and support informed decision-making while maintaining control, consistency, and effectiveness across quality systems and manufacturing processes. Compliance Monitoring: Maintain oversight of cGMP adherence, procedural compliance, and quality system effectiveness across assigned operations. Utilize AI-enabled monitoring capabilities to identify emerging risks, prioritize corrective actions, and improve visibility into compliance performance while supporting inspection readiness, audit preparedness, and sustained operational excellence. People Leadership Team Development: Lead, coach, and develop quality professionals through performance management, training, and cross-functional collaboration. Foster a high-accountability culture where AI tools enhance productivity, learning, and decision support while employees strengthen technical expertise, problem-solving capabilities, and ownership of quality outcomes in a highly regulated environment. Talent Excellence: Build a high-performing team aligned to Empower’s P80–P90 talent expectations by reinforcing strategic thinking, execution discipline, and learning agility. Create opportunities for growth, know