Supply Chain Account Specialist

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions. Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®. We are seeking a Supply Chain Account Specialis t for our First Quality Products company located in McElhattan, PA . This position is r esponsible for consistently meeting customers’ expectations by ensuring that the supply chain meets their demands. Provides insight and analysis of customer activity to support new product launches, promotions, vendor managed inventory, service   improvements   and OTIF requirements.  Works directly with the customer and FQ associates to   assure   customer purchase orders are processed accurately and product is delivered on time & complete. Primary responsibilities include: Establish and   maintain   effective working relationships with customers to ensure their supply requirements for First Quality Consumer Products are met .   Collaborate with FQ associates including sales, supply planning, demand planning, distribution, transportation, product marketing, commercial finance, PLM, & IT support to   anticipate   and proactively resolve product flow issues .     Coordinate and   participate   in meetings with the Customers to prevent or resolve problems.   Work with   c ustomer   to determine   appropriate product/service   solutions.    Meet with   customers to discuss their requirements and concerns, following   through with   action on their behalf.   Monitor open order and inventory reports to track progress of open orders   through to   shipment and receipt at the customer .    Work with production planners and demand planners to respond to product shortages so orders ship on time and complete. Immediately notify the customer and sales manager if customer requirements cannot be met.   Use designated VMI tools and processes to maintain inventory at target levels in assigned   customer’s   DCs.  Track VMI performance. Lead periodic VMI performance review meetings with VMI customers.   Pull reports as requested by customers,   sales   or other FQ associates .     Fully   utilize   customer web sites to meet service requirements. Understand customer scorecards and FQ service reports . Identify   the causes   for   poor results and contribute to corrective action plans.   Work with PLM to manage the launch of   new items   and the transition of existing items for assigned   customers. Collaborate with Customers to develop product transition plans and evaluate potential shortfalls due to product or packaging delays.    Coordinate the depletion of finished goods and materials, maintaining   item material status as   required .   Monitor promotions and events for assigned customers .   Immediately notify demand planning of any variance to forecast volumes or timing.   Process orders for assigned customers. Demonstrate functional knowledge of FQ order   process   system’s capabilities .    Comply with   standard order processing procedures. Assure orders have the correct product, lead time, pricing, order   multiples   and meet order size requirements .    Promptly respond to questions from customers or sales managers. Create and process customer sample orders and return orders. Receive and process Customer claims for miss-shipments and damaged goods. Maintain data for assigned accounts in First Quality’s and in customers’ systems. Adjust as transitions occur. Monitor product runouts of finished goods   thru   transitions to ensure minimal amount of negative   financial impact . Independently manage   relationship   and account needs of assigned customer(s) with limited direction from leadership.   D ependent on customer needs,   may   be   required   to build a collaborative partnership with multiple contacts across a   customer’s   supply chain and may be   required   to   participate   in major customer meetings and initiatives.   Manage orders as we are in allocation and effectively communicate availability to   customer's   replenishment   buyers.   Additional   duties as assigned.   The ideal candidate should possess the following: Bachelor’s degree in supply chain or related field (preferred)    Prior experience in order fulfillment (preferred) Strong oral and written communication Ability to work independently and as part of a team Strong attention to detail and organization skills Basic understanding of data analytics Basic thinking and problem solving skills Intermediate Microsoft Office skills-especially Excel Exposure to SAP What We Offer You We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive: Competitive base salary and bonus opportunities Paid time off (three-week minimum) Medical, dental and vision starting day one 401(k)