Supv Fleet Operations

Job Type: Full time   Exempt/Non Exempt: Hourly Job Description: Location Details:   This is an in-office, full-time position. *Please note this position is not hybrid and will report to a fleet   location   every   day.*   Position Schedule / Shift:   7-day, multiple shift   operation   which may require “on call” duty at times.   Position Summary :     The Fleet Supervisor leads daily roadside   assistance   and towing operations, partnering with the Operations Manager to ensure safe, efficient, and customer-focused service delivery. This role   is responsible for   recruiting, coaching, and developing technicians while   maintaining   workforce readiness, fleet quality, and regulatory compliance. The supervisor oversees scheduling, safety initiatives, performance management, and customer issue resolution to support operational and financial goals. Success in this position requires strong leadership, problem-solving, and communication skills in a fast-paced environment. This is an excellent opportunity for a hands-on leader passionate about driving team performance, safety, and exceptional customer service.   Key Responsibilities :   Tows vehicles, when needed    Provide training, support and  assistance  to Service Vehicle Operators and Automotive Service Coordinators    Resolve escalated service problems       Maintain productivity standards for the team    Coordinate vehicle maintenance, order supplies, inventory and distribute necessary tools,  parts  and supplies    Maintain facility in a safe,  clean  and orderly fashion    Perform administrative duties such as complaint resolution, deposit compilation and reconciliation and researching,  compiling  and communicating various reports and information    Qualifications :   Required   High School Diploma or equivalent (GED).   Valid state driver’s license with an excellent driving record and ability to drive day/night and for extended periods.   Ability to pass and   maintain   DOT physical certification.   Leadership experience with a proven ability to achieve results through others.   Roadside   assistance , towing, vehicle recovery, and/or minor automotive maintenance experience.   Experience working with stranded motorists, vendors, contractors, and customer service/damage resolution.   Strong safety awareness, decision-making, problem-solving, interpersonal, customer service, and communication skills, including training and presentations.   Ability to prepare cost, expense, and budget reports.   Proficiency   with Microsoft Office (Word, Excel), technical/diagnostic tools, and emergency roadside service equipment.   Ability to work effectively under pressure and respond quickly to changing conditions.   Knowledge of towing procedures, budget preparation, and roadside   assistance   operations.   Preferred   College level coursework in Business Administration or a related field    Previous  Service Technician experience    Solid mechanical background and understanding of automotive repair    Familiarity with area streets and landmarks    Work Environment :    Works in a temperature-controlled office environment,  warehouse  or field; exposure to road hazards and temperature extremes when driving.  Occasional (up to 30% of work time) lifting,  pulling  and pushing.    Compensation   & Benefits Overview :   ACG   complies with   all applicable state and local laws   regarding   required benefits (including PTO,   paid   sick leave,   etc.) .   Compensation   Hourly rates s tarting   rate is   $25.50 per hour   (rate may vary by location and experience)   Overtime opportunities   paid   at time-and-a-half.   Fully paid training to help you build the skills needed for success.   Benefits   At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.   Health & Wellness   Medical plans with multiple coverage options, including HSA eligibility .   Prescription drug coverage .   Dental and vision benefits .   Employee Assistance Program (confidential support services) .   Financial Protection & Insurance   Company-paid basic life insurance .   Optional supplemental life insurance and dependent coverage .   Short-term and long-term disability coverage .   Critical illness, accident, and pet insurance options .   Retirement & Savings   401(k) plan to support long-term financial goals .   3% automatic deferral upon   eligibility;   may contribute 1% to 50% of eligible earnings, either pre or post tax .   Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting .   A dditional   company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service .   Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options .   Time Off & Leave   Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at   90 days   of employment.   Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include   additional   PTO based on role and/or state & local requirements.    Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will   accrue   at a minimum of 3 hours per month.   Paid Holidays:    Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating   holidays   and 1 volunteer day. Holidays vary by business unit schedules.   Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.   Paid leave programs, including parental, bereavement, jury duty, and military leav