System Support Technician (Remote environment)

Entity: Technology Job Family Group: IT&S Group Job Description: Home entity   M&C Digital Americas    Does the person manage a team?   No   Let me tell you about the role   You’ll play a critical role in delivering reliable, real-world technology solutions across bp’s retail network, with opportunities to expand your skills in   support,   networking, cloud-connected systems, and large-scale deployments.   As a   System Support Technician   at bp, you will partner with Technology and Business stakeholders   to perform on-site installation and removal of systems at the Travel Center Sites.   You will play a critical role in ensuring systems are   installed properly and    production-ready.     This role is responsible for troubleshooting issues, maintaining IT equipment, and delivering exceptional customer service in a fast-paced, onsite environment.   This role focuses on   installation of network infrastructure, POS systems, low voltage cabling, PCs, Servers, printers and other misc devices in use at the Sites.  The System Support Technician will   ensur e   all solutions meet business expectations and compliance standards .   What you will deliver   Ability to read wiring schematics and blueprints    Ability to safely use power tools (drills, saws, etc.) to cut holes in walls, ceilings, desk/counter tops as needed    Ability to work on-site with little or no supervision    Ability to clearly communicate professionally with technical and nontechnical personnel    Demonstrate professional behavior including language, actions, and attire    Ability Install and maintain low-voltage cabling (data, voice, and IT infrastructure)   Basic computer skills    Basic networking skills    Basic data infrastructure knowledge   Ability to reliably access transportation for travel to office, airport, and job sites     What you will need to be successful (experience and qualifications)   Associate Degree or   Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)    Computer certifications from CompTia A+, Network+, Security+ are preferred   Requires 6-8 years of experience supporting complex end user technologies.    Ability to validate requirements and ensure alignment with business expectations    Experience using Microsoft Office tools (Excel, Word, Visio)    Proven experience and success with supporting and following established guidelines, especially related to PCs, laptops, Microsoft Office 365, and printers   Working knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, PowerShell, Group Policies, Microsoft Office 365, BeyondTrust remote control software (Bomgar), and ServiceNow ticket management system is preferred   Knowledge of building Images and scripting is desired   Strong analytical, troubleshooting, and organizational skills    Effective communication skills and ability to work with both technical and non-technical teams    Ability to manage multiple priorities in a fast-paced environment   Attention to detail and commitment to quality    Problem-solving and critical thinking    Strong collaboration and teamwork    Continuous learning mindset   Desired   Experience with Retail, Cstore, Fueling and Restaurant POS systems and environments    Knowledge of payment processing technologies (credit cards, gift cards, EMV, P2PE)    Ability to develop and write technical documentation    Excellent self-organization and time management skills    Ability to evaluate and test emerging technologies    Experience with ticketing systems (ServiceNow, Jira, etc.)    Knowledge of endpoint management tools (Intune, SCCM, etc.)    Basic understanding of cybersecurity practices     Working Location   Requires on-site daily work at   Technology Service Center (TSC) Knoxville, TN   and will require travel to sites up to 80% +   (Not Hybrid)   Must have Real ID/Passport for both Rental Cars/ Domestic Air Travel   Flexible schedule is required including early/late flights and work hours and may include some weekend work/travel    Must be available to travel on short notice   May require flexible hours or on-call support depending on business needs    Working Conditions / Physical Requirements   System   Support   Technicians are technicians that primarily travel to our site locations to perform installations and provide support for business requirements as needed.   This position is in a conventional office and/or warehouse facility during normal business hours   if not at Site completing installations . In this role, the employee is continuously sitting and typing, frequently talking, and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects 10 to 40 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Standing, walking, bending over, and repetitive use of legs are done occasionally. All performed with or without reasonable accommodation.   About bp   Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner!   We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to reques