Tax Filing Operations Services Manager

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com Quick Highlights (see full description, duties, and requirements below) Tax Filing Operations Services Manager (Canada) Location Focus : Canadian payroll tax filing (T4s, RL-1s, CRA remittances, etc.) Client-Facing Role : Primary point of contact for escalations, updates, and client meetings Subject Matter Expert : Educates clients and teams on Canadian payroll tax filing processes Process Leadership : Identifies trends, leads root cause analysis, and drives process improvements Metrics-Driven : Analyzes and leverages data to close gaps and enhance performance People Management : Manages and coaches a team; 3+ years leadership experience required Cross-Team Collaboration : Partners with internal Strada domains and external vendors Systems Knowledge : 2+ years payroll tax filing software required; MasterTax preferred Experience Required : 5+ years in Canadian payroll tax filing ; strong knowledge of CRA compliance Other Key Skills : Testing support, issue resolution, training delivery, compliance research Summary Oversee and manage the daily administration of tax filing delivery for assigned legal entities including distributions of tax remittances according to tax jurisdiction guidelines. Manage client delivery across Tax filing Shared Services, directly and indirectly through team colleagues.  Proactively manage client accounts to mitigate client escalations.  Responsible for developing colleagues in both tax filing knowledge and client facing delivery.   Duties include, but are not limited to, the following: Oversee overall client delivery and satisfaction in Canadian tax filing services Act as primary point of contact for client escalations; resolve issues with urgency and accuracy Respond to client communications and escalate complex issues when needed Ensure timely, accurate communication to clients and internal Strada teams Represent Tax Filing Shared Services (TFSS) in client meetings, providing updates and education on processes and policies Liaise with clients and internal payroll teams on tax filing matters Educate clients and provide subject matter expertise in Canadian payroll tax filing Mentor, coach, and manage team members; support performance and accountability Coordinate and deliver training for new hires and new processes Lead or support the development, maintenance, and communication of SOPs Support day-to-day tax filing operations, including oversight of third-party suppliers Approve and manage task checklists; monitor the checklist queue Coordinate and support interface testing and implementation for updates and new clients Perform variance analysis; escalate or investigate as needed Review and validate bank setups to ensure proper processing of payments Track and communicate “Applied for” statuses for agency registrations Provide clients with penalty and interest reports as needed Monitor tasks and audit outputs to identify trends and improvement opportunities Lead and support implementation of process improvements Conduct and communicate Root Cause Analyses (RCA); support downstream corrective actions Use metrics to track performance, identify gaps, and drive continuous improvement Research and support resolution of compliance and regulatory issues Promote tax filing best practices and ensure alignment with the team's point of view Apply strong tax knowledge and problem-solving skills across all responsibilities Education and Experience High school diploma required; relevant work experience required 5+ years in Canadian payroll tax filing 3+ years people management experience 2+ years client interaction and relationship management 2+ years experience with payroll tax filing software (MasterTax preferred) Strong knowledge of payroll, tax, and CRA regulations Advanced understanding of regulatory and legislative guidelines Excellent verbal and written communication skills Strong computer and technical skills Location: Remote US or Canada Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.  By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are re