Technical Support Engineer

About Collabera: Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.  With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry  recognition's http://www.collabera.com/about_us/accolades.jsp Role & Responsibilities:  The Customer Support Engineer will efficiently and effectively resolve phone and email requests from enterprise customers. Responsibilities in this capacity include:  ● Troubleshooting system, software, and networking problems  ● Reproducing customer issues in a lab environment  ●Contributing documentation to internal and customer facing knowledge base systems  ●Creating escalation requests and submitting product defect reports to Engineering  ● Testing of patch releases and product updates  ● 2 or more years of customer support experience  ● Outstanding written and verbal communication skills  ● Strong people skills, ability to collaborate effectively with customers and other internal teams  ● Familiarity with Linux / UNIX command line tools / environment; perl and/or bash shell scripting  ● Intermediate knowledge of TCP/IP networking, network protocol and packet analysis  ● Familiarity with Snort or other intrusion detection system  Desired Skills   ● Experience with MySql or other SQL database  ● Experience with Active Directory or other LDAP implementations If you are interested, Feel free to give a call : Ankur Doshi 973-852-1394 ankur.doshi(at)collabera.com