Technology Operations Analyst II

Why Us? With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom. Could This Be For You? The Technology Operations Analyst - Austin, Texas (on-site) provides lead responsibility for procurement of materials and services, including IT software, hardware, and technology-related services. This role supports end-to-end procurement execution, vendor management, and operational process improvement while partnering closely with IT, Finance, and business stakeholders to ensure efficient, cost-effective, and compliant procurement outcomes. Your Impact IT Procurement & Operations Execute procurement activities for IT software, hardware, and services aligned to business needs Support full lifecycle procurement: intake, sourcing support, contracting, purchasing, and renewals Coordinate with stakeholders to ensure timely execution of procurement requests Maintain procurement documentation, contract records, and supplier data Balance price, quality, service, delivery, and commercial terms in procurement decisions Technology & Application Support Partner with IT to understand application portfolio, licensing models, and technical requirements Support software lifecycle management including renewals, maintenance tracking, and license optimization Maintain working knowledge of technical requirements to ensure supplier alignment Assist in evaluating vendors based on technical capabilities, scalability, and cost Vendor Management & Performance Support vendor onboarding, relationship management, and issue resolution Track vendor performance against SLAs, contracts, and service expectations Assist in identifying cost savings, vendor consolidation, and optimization opportunities Market Analysis & Strategic Support Analyze industry conditions, pricing benchmarks, and supplier performance Prepare statistical analysis of market trends and procurement strategies Provide insights into cost drivers, renewal risks, and sourcing opportunities Support strategic sourcing and negotiation preparation Operations & Process Improvement Identify and implement opportunities to improve procurement workflows and efficiency Support automation, standardization, and documentation of procurement processes Contribute to procurement transformation initiatives and reporting improvements Minimum Qualifications Bachelor’s degree in Business Administration, Supply Chain, Information Systems, or related field 2–5 years of experience in procurement, sourcing, IT procurement, or vendor managementExperience supporting technology procurement (software, SaaS, hardware) preferred Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures. Certifications (Nice to Have): CPSM (Certified Professional in Supply Management)APICS / ASCM certificationITAM or procurement-related certifications Additional Success Factors Strong interpersonal, communication, and stakeholder engagement skills Customer service orientation with ability to work cross-functionally (IT, Finance, Legal, Vendors) Strong organizational and prioritization skills in a fast-paced environment Analytical thinking with ability to evaluate pricing, contracts, and vendor performance Problem-solving skills with ability to recommend practical solutions Knowledge of procurement principles, contract lifecycle, and vendor management Systems & Tools Expertise (Required) ServiceNow Coupa Catalyst Microsoft Excel and reporting tools Procurement / ERP systems Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships. Keep the patient at the center of everything that you do, building lifelong trust. Foster open collaboration and constructive dialogue with everyone around you. Continuously innovate new solutions, influencing and responding to change. Focus on superior outcomes, and calibrate work processes for outstanding results. Our Investment in You Competitive Compensation Packages 8 Paid National Holidays & 4 additional Floating Holidays PTO that includes Vacation and Sick time Medical, Dental, and Vision Benefits 401k Savings and Retirement Plan Paid Parental Bonding Leave for New Parents Flexible Work Schedules and Part-time Opportunities Generous Employee Referral Bonus Program Mentorship Programs- Mentor and Mentee Student Loan Repayment Assistance by Location Relocation Assistance Regional & National traveling CPO/CO/CP opportunities Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical con