Technology Support Engineer

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Hybrid Cloud Solutions Good to have skills : AWS Architecture Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary We're looking for a visionary Full Stack Engineer on cognitive Hybrid Cloud technologies across public and Private cloud Technologies (Thought leaders, Technical Leads and Practitioners) at senior career levels to work on business development, transformation and modernization solutions and technology crisis management. The focus is to manage client technology landscape and value add through innovation and though leadership, address complex technical challenges faced by our clients. We also have emerging research and collaboration with our eco-system partners which needs to be taken up for creating GTM Offerings, Co-Create Innovative Assets and developing new deal pipeline. Key Responsibilities: Design, build, and maintain scalable, secure, and highly available Public and Private cloud infrastructure on platforms such as AWS, Azure, and Google Cloud RHEL and SUSE and OLE - vmware /KVM/ pacemaker and Hyper V and/or AHV Design, develop, and maintain scalable frontend and backend applications that automate and manage IaaS resources, such as compute, network, and storage. Develop and manage full stack infrastructure Application including backend services (APIs, microservices) and API gateway for frontend and backend services. Knowledge of Application Architecture – Microservices vs Event Driven Architecture Vs Cloud Based Architecture Vs Cloud native architecture Good experience in application modernization support, deploy, manage and maintain cloud native applications on Paas/ Cloud Native Architecture Implement Infrastructure as Code (IaC) using tools like Terraform, CloudFormation, or Pulumi. Automate deployment pipelines and manage CI/CD workflows using tools such as Jenkins, GitLab CI, or GitHub Actions. Deploy and manage Platform-as-a-Service (PaaS) offerings. Design, implement, and maintain database solutions, including relational databases (e.g., MySQL, PostgreSQL, SQL Server) and NoSQL databases (e.g., MongoDB, DynamoDB) Monitor, troubleshoot, and optimize cloud infrastructure and application performance. Collaborate with DevOps, security, and development teams to ensure seamless integration and delivery. Manage containerization and orchestration using Docker and Kubernetes. Ensure compliance with security best practices and organizational policies. Continuously evaluate and implement new cloud technologies and tools to improve efficiency. Provide technical guidance and support to team members and stakeholders. Integrate and support AI-driven tools and frameworks, including Generative AI and Agentic AI technologies, within cloud infrastructure and applications. Cloud Security knowledge and implementation experience Cloud Landing zone – network requirements knowledge and experience in implementing the right level of network capability for the cloud landing zones. Basic knowledge and experience in Networking for cloud landing zones Write efficient, maintainable code and manage integration between front-end interfaces and back-end infrastructure services. Required Skills: Hyper Converged Infrastructure and Private Cloud RHEL and SUSE and OLE - vmware/KVM/ pacemaker and Hyper V and/or AHV Infrastructure as a Code & Scripting Terraform or Ansible - Shell Scripting and Python, Power Shell, Power CLi Public Cloud IaaS and Associated PaaS AWS / Azure/ GCP - S3, Blobs, VPCs, vNet, LBs Cloud Watch, Stack Driver, Azure Mon Cloud Native and Containers PODMAN, Docker Openshift and AKS and GKE and EKE Operating Systems Platform Windows/ ADS or AIX and Solaris and HPUX Database Systems (RDBMS, No SQL and Cloud DB) Oracle and MS SQL or MySQL and MongoDB or Couch DB- Cloud DB (Redis or Aurora, SQL Online Middleware (Web Servers, Message Qs, Managed Apps, MFT, Job Schedulers IIS, Apache, JBOSS, WebSphere/ Web Logic MFTs, MQ Series, Control M or Autosys or TWS and MTFs Backup and Storage Commvault, IBM, Hitachi Backup, Cloud Front, Amazon S3, Azure Storage. Observability & Environment Health observability tools (Nagios /SolarWinds/Netcool, Prometheus, ELK) and Environment Health and Capacity Management and Tech Debt and FinOps Enterprise AI Agentic AI Framework (CrewAI, LangGraph, AutoGen) and Responsible AI Concepts and AI Guardrails 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at   www.acce