Technology Support Engineer

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Backup and Recovery Systems Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: Must have more than 6 years of hands-on experience in NetBackup and Veeam to take care of technical activities Should have strong knowledge with architecture of Veeam Backup. Should have hands-on experience in configuring File system, SAP, Exchange, NDMP, SQL and Oracle Database Backups for Windows and Unix servers Must Have Skills: Rubrik, Veritas NetBackup, BackupExec, Veeam, Avamar and Data Domain Good To Have Skills: Commvault Key Responsibilities: Backup Management (Backups/Recovery jobs) Monitoring (Software and Hardware) Performing Scheduled Backups and On-Demand Backup requests Backup troubleshooting on failures and slowness issue New Server, VM, SQL, Oracle, NDMP, Agent based backup configuration and removal as per request Performing critical and normal restores as per requests Participating in audits for successful backups and failure backups Backup software upgradation to latest SP or new version Performing DR test activity to the secondary site. Technical Experience: Should have experience on adding/updating storage and schedule policies, troubleshooting on backup failures, managing licensing and capacity usages. Should have experience on multiple agents which includes Filesystem, VSA, SQL, Oracle, Exchange, SAP, Active Directory and NDMP backups. Should have hands-on experience in Rubrik, Veritas NetBackup, BackupExec, Veeam, Avamar and DataDomain Administration including Installation, Configuration and troubleshooting issues on Unix / Windows Platform Lead Veeam Upgrades, patching and compliance requirements. Good understanding of Deduplication in Rubrik, Veritas NetBackup, BackupExec, Veeam, Avamar and DataDomain and its implentation. Should have experience knowledge on Bare Metal restore Should have hands-on experience on Network, Database and OS teams for fixing various backup issues. Should have experience on raising vendor support cases and working with support Engineers. Should have knowledge in performing disaster recovery backups. Managing High availability in Rubrik, Veritas NetBackup, BackupExec, Veeam, Avamar and DataDomain. Should have hands-on experience on media management and handling staging jobs Should have hands-on experience in performing restoration of filesystem data Should have experience in recovery of SQL, Oracle, Exchange, AS400 and DB2 Understanding of NDMP, VTL, SAN Media servers, Vault and Duplication options. Monitor daily activity and availability of the Backup environment by analyzing reports and reviewing activity logs Run and monitor backups, duplications and restores Maintain all equipment for backup environment to include servers, disk, and tape library and storage devices. Manage and maintain disk storage devices Verify tape drive operation and maintain media rotation and availability Should have experience in Installing /Removing Updates Should have experience Analyze and handle complex incidents and major incidents and promptly provide solutions Handle complex changes across the product Work with teams internal/external teams, vendors, and all relevant stakeholders to ensure effective service delivery Maintain the platform to the highest standard and ensure 24x7 support Excellent Communication Skills, ITIL Process, Ticketing Management, Customer handling Professional Attributes: Should have hands-on experience in troubleshooting backup failures. Should have hands on experience on de-duplication, replication of backups Good skills in managing backup team Should be aware of ITIL processes and should be open to work on multiple backup technologies. Should have strong communication skills. Ability to work shift patterns and provide out of hour s on-call support Flexible to work in 24/7 shifts (Rotational Shifts) Educational Qualification: 15 years of mandatory education as per Accenture Standards. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at   www.accenture.com   Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender ide