Temporary Data Entry Specialist

Our   S tory   At Alight, we believe a company’s success starts with its people.   Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact.  Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.   Our Benefits   With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.   Flexible Working   So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight   has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs”   6   years in a row .    Great Place   to   Work   Thanks to the work of every   c olleague, Alight has received multiple awards of recognition including   “Great   Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards   Click Here.   We invite you to join our team!    Learn more at   careers.alight.com .     Overview The Data Entry Specialist plays a critical role in ensuring the accuracy, integrity, and timely processing of participant information within PlanSmart. This position is responsible for reviewing, interpreting, and processing participant documentation across multiple operational queues while maintaining strict adherence to quality standards, compliance requirements, and service level expectations. Successful Data Entry Specialists are highly detail-oriented individuals who thrive in a fast-paced production environment. They possess strong analytical and organizational skills, can accurately extract data from a variety of document types, and are committed to maintaining confidentiality when handling sensitive participant information. This role requires the ability to consistently meet productivity and accuracy standards while supporting audit readiness and operational excellence. Job Responsibilities Process participant documentation through multiple operational work queues, including Scan Queue, Data Entry Element Queue, Fax Queue, Returned Mail Queue, Manual Audits, Gatekeeping Queue, and CAM Queue. Review, interpret, and validate participant documentation, including identification records, tax documents, forms, and verification materials. Accurately extract and enter required data elements into PlanSmart and related systems. Ensure all transactions meet established quality, compliance, and processing standards. Identify, research, and escalate discrepancies, incomplete documentation, or processing exceptions. Maintain data accuracy and integrity while processing high volumes of participant records. Support audit readiness through thorough and accurate documentation practices. Adhere to established service level agreements and processing turnaround requirements. Manage workload effectively while balancing competing priorities and deadlines. Follow all company policies and procedures related to data privacy, confidentiality, and information security. Collaborate with team members and leadership to resolve processing issues and improve operational efficiency. Meet and/or exceed productivity, accuracy, and quality performance expectations. Required Experience High school diploma or equivalent required. 1+ years of data entry, document processing, administrative support, or related experience. Experience working in production-based or high-volume processing environments preferred. Experience handling confidential or sensitive information preferred. Strong computer proficiency and experience navigating multiple systems simultaneously. Working knowledge of Microsoft Office applications, including Outlook, Word, and Excel. Experience reviewing and interpreting documents for accuracy and completeness. Ability to work independently while maintaining consistent productivity and quality standards. To Be Successful, You Will Need the Following Skills Exceptional attention to detail and commitment to accuracy. Strong data entry skills with the ability to process information efficiently and accurately. Ability to interpret scanned images and extract required information from various document types. Strong organizational and time management skills. Ability to work effectively in a high-volume, deadline-driven environment. Analytical thinking and problem-solving skills to identify inconsistencies or missing information. Ability to apply processing guidelines, business rules, and compliance requirements consistently. Strong written and verbal communication skills. Ability to adapt quickly to changing priorities, processes, and business needs. Demonstrated accountability for quality, productivity, and overall performance. Ability to maintain focus and accuracy during repetitive processing tasks. Familiarity with PlanSmart or similar data management systems preferred. Strong understanding of confidentiality standards and secure handling of sensitive personal information. Ability to research issues, make appropriate processing decisions, and escalate exceptions when necessary. Commitment to maintaining a minimum accuracy standard of 99%. Work Conditions Fast-paced, production-based work environment with high volumes of document review and data entry activities. Performance measured through productivity, quality, accuracy, timeliness, and compliance metrics.