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Overview When you  join iCIMS , you join the team helping global companies transform business and the world through the power of talent.  Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile.  As the  Talent Cloud company , we empower these organizations to attract, engage, hire, and advance the right talent.  We’re passionate about helping companies build a diverse, winning workforce and about building our home team.  We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. 加入 iCIMS，即意味着加入一个致力于通过人才的力量，帮助全球企业实现业务变革并改变世界的团队。我们的客户成就非凡：他们设计火箭、研发疫苗，并以亲切的服务将消费品连夜送达全球各地。作为一家“人才云”（Talent Cloud）公司，我们赋能这些组织，助其吸引、联结、聘用并培养合适的人才。我们热衷于帮助企业打造多元化且卓越的团队，同时也致力于建设我们自己的团队；我们矢志营造一个包容、以使命为导向且充满创新的工作环境，让每一位成员都能找到归属感。 Responsibilities As a member of the Account Services Department, the Manager will work closely with the iCIMS customers to ensure all their needs and expectations are met. - The Manager should have a strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products. - The Manager should possess outstanding interpersonal skills and the ability to effectively manage multiple accounts. - The Manager is expected to be able to identify a customer's needs and when new opportunities exist to add additional products and services. - Participation in sales presentations through conference calls and seminars, on-site customer meetings, and client surveys. - Work with the iCIMS Marketing team to develop client references, case studies, and testimonials. - Proactively contact assigned clients and work towards 100% renewal rate. - Work escalated customer issues. - Some travel required. Qualifications - Bachelor degree with strong academic track record. - Experience with all Microsoft Windows operating systems - Hands-on user for Microsoft Internet Explorer and related web-based technologies. - Must have strong interpersonal, verbal and written communication and presentation skills. - Ability to work with minimal supervision or formal structure. - Previous experience with client relations and experience in HR systems and/or software project management are significant plus.