The Strategy & Consulting Gen AI Agentic Innovation Manager - SONG (GN)

WHO WE ARE: Join our team of GN SONG who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Explore an Exciting Career at Accenture! Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting’s Global Network SONG practice. Within Accenture Global Network (GN Song) , we drive innovation and deliver value by crafting tailored digital strategies for some of the world’s most successful organisations. Our focus spans marketing, commerce & sales and service functions , supporting transformative strategies that boost business performance, enhance customer experience, and foster long-lasting relationships.  THE WORK: We are seeking a forward-thinking and technically astute Manager to drive business growth and deliver GenAI-powered service reinvention through Agentic AI solutions. This role is ideal for a strategic problem-solver with deep expertise in service experience design, modular AI agent design, and digital contact center processes. As a trusted advisor to senior stakeholders, you will lead the creation and deployment of intelligent, agentic capabilities across the service value chain. You will play a pivotal role in identifying automation opportunities, designing integrated agentic solutions using the latest LLMs and AI workflows and aligning them with clients’ platform ecosystems. You will also lead consultative solutioning, value case development, architect  next gen of intelligent, insight led and AI powered digital solutions- influencing stakeholders across business , data and technology. Roles & Responsibilities: Bring a thought leadership lens to emerging technologies—translating GenAI trends, agentic workflows, and ecosystem capabilities into real-world, client-ready solutions. Lead the development of transformation strategies by integrating Gen AI and agentic solutions into client service landscape. Lead strategic assessments of current service capabilities and define GenAI-led reinvention roadmaps, new ways of working (next gen operating models), future-fit capabilities and process designs. Envisioning and engaging in client conversations on leveraging LLMs and their agentic capabilities to drive existing business relationships and build new opportunities. Collaborate closely with solution architects, Data & AI teams, and platform SMEs to design and implement comprehensive, scalable solutions. Guide clients through the design and implementation of future-fit value led service blueprints, enabling them to leverage cutting-edge technology and AI. Drive consultative selling and engagement with clients, identifying opportunities to bring platform Gen AI solutions to solve their service challenges. Establish business value cases lining Gen AI driven digital innovation to KPIs such as productivity, revenue, CSAT etc. Champion the use of insights and intelligence to develop and solution Gen AI use cases and story telling strategy. Build strong client relationships, influencing decision-making and guiding clients through digital transformation in service. Flexible : We are delivering our work mostly remotely but knowing that Global Network (GN SONG) way of working is also based on traveling and serving advisory, typically working closely with our Clients in their offices, willingness and ability to work at client’s locations mostly across Europe and Middle East, but also other locations, for short or long term is still required. #LI-EU HERE’S WHAT YOU’LL NEED: 7-13 years of experience Contact Center channels, leading Customer Service assessment/benchmarking and In depth knowledge and know-how of Customer Service Strategy implementation Hands on experience with Agentic solutioning and conceptual architecture design, LLMs and GEN AI frameworks (Claude, Cresta, Sierra, MavenAGI, Open AI, Anthropic, Llama, Vertex etc.) Proven experience in creating and executing GenAI-led service transformation strategies, with a focus on leveraging platform Gen AI capabilities. In-depth knowledge of platform technology stack, including agentic AI solutions, to drive future-ready marketing organization strategies. Manage C Suite and identify and drive new business in Generative AI engagements. Strong background in consulting and developing client-centric solutions, combining the best of technology, AI, and data to address complex business challenges across customer experience and agent enablement Demonstrated expertise in cross-functional collaboration, working closely with technical teams (solution architects, Data & AI) and business teams to drive successful outcomes. Experience in consultative selling, working directly with clients to design, propose, and deliver transformation roadmaps that leverage AI technologies. Solid understanding of change management methodologies, including the ability to lead clients through upskilling, transformation, and technology adoption. Analytical mindset and problem-solving skills, with the ability to identify opportunities for AI-powered optimization in service processes. Experience in working with clients across multiple industries like Telco, S&P, Resources, Retail,  Finance, Lifesciences, etc. WHAT WE OFFER? Permanent employment contract. Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach. A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification). Employee Ass