Thesis Internship Management Consulting - Song

Internship Details   Period :   4 – 6   months   Hours   per week:   32 - 40   Locati on :   Hybrid (ITO   office , Amsterdam and work from hom e)   Start date:   September   2026   THE WORK   Hi future changemaker in Consulting!   Are you passionate about improving customer service and helping organizations rethink how they support their customers? As a Thesis Intern in the Service team at Accenture Song, you’ll explore how organizations can design and improve their customer service operations, processes, and ways of working.   In this role, you will combine research and hands-on consulting experience. You will learn on the job by supporting client engagements, working alongside experienced consultants, and contributing to real transformation projects   –   while also writing your thesis on a topic that creates real impact.   Team   The Service Group focuses on the Customer Experience & Service Reinventions domain   -   the front line of how companies connect with their customers.   Our consultants combine strategy, design, and technology to help global organizations deliver seamless, personalized, and intelligent service experiences.   We are especially exploring how AI can revolutionize customer interactions, streamline service operations, and unlock new business models.   YOUR ROLE   As a thesis intern, your role will consist of two   main focus   areas:   Research (Thesis)   You will define and write your thesis within the customer service domain, combining academic research with practical insights from our projects.   Consulting Support   You will support consultants in their daily work, gaining exposure to real client challenges and transformation projects .   Daily tasks   Your daily tasks may include:   Conducting research on customer service, digital transformation, and AI in service   Exploring how AI can enhance customer service, for example:   Supporting service agents   Improving customer interactions   Enabling more efficient service processes   Presenting your findings to internal teams and, where relevant, clients   Assisting in discovery phases, including fit-gap analyses of current service setups   Supporting the preparation of workshops, presentations, and client deliverables   Contributing to internal knowledge development and thought leadership   Supporting business analysis activities, such as structuring problems and identifying improvement opportunities   Mapping customer service processes and customer journeys   Research   You are free to define your own thesis topic within the service domain. Example directions include:   AI in Customer Service: How can organizations use AI to improve customer interactions?   Service Transformation: How can companies redesign their service operations for the future?   Customer Experience Innovation: From reactive support to proactive, personalized service   AI Adoption in Service: How willing are organizations to adopt AI in customer service?   Future of Service Models: From traditional contact centers to AI-supported ecosystems   We encourage you to bring your own ideas . Y our research will ideally connect academic insights with real-world application .   You can also bring t hesis ideas related to the intersection of AI, digital experience, and service design   -   several previous interns have already completed theses in collaboration with clients and Accenture Consultants.   WHAT WE EXPECT FROM YOU    We expect the following qualifications and qualifications from an intern thesis:    Enrolled in a   Master’s   program at a Dutch university   Proactive and hands-on attitude   Strong analytical and structured thinking skills   Interest in consulting and advisory work   Affinity with customer service (basic understanding of CRM/ CCaaS   is a plus)   Interest in AI and its impact on customer service   Independent working style with a curious and entrepreneurial mindset   WHAT CAN YOU   EXPECT   FROM US   As a thesis intern, in addition to the opportunity to gain hand-on consultancy experience within Accenture Song, we would like to offer the following:   Monthly internship compensation and laptop.   A personal   buddy   within the organization.   Access to Accenture’s   global network of experts and AI resources .   Hands-on consulting experience within   Accenture Song .   Participation in the   Song Talent Factory   – an intern program that connects you with peers across Song’s domains (Commerce, Design & Digital Product Creation, Marketing, and Customer Service).   Song Talent Factory (STF )   As part of this program, you’ll:   Receive professional guidance to shape your career path.   Collaborate on a real consulting project with other interns.   Attend skill-building workshops and networking events.   Join a vibrant intern community with social and learning activities.   From building an app for coffee   catch-ups   to dinners after work, the Song Talent Factory will make your experience at Accenture Song even more enjoyable! Contactperson: [email protected] About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy