Tour Guide- Radio City

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the  Christmas Spectacular Starring the Radio City Rockettes , which has been a holiday tradition for more than 90 years. More information is available at  www.msgentertainment.com .   Who are we hiring?    A  Tour Guide will create the positive impression of our building s , our events, our operation and the overall  “Madison Square Garden Experience.” They  will conduct a 60-minute behind-the-scenes walking tour of  Radio City  with the goal of giving guests a world-class experience. This position is also responsible for general order and safety of the visitors along the predetermined route as well as greeting and checking in guests at the beginning of each tour.   What will you do?   Conduct daily public tours of Radio City Music Hall   in an orderly and safe fashion.   Memorize a  20-25 page  script and present in a clear, concise,  informative  and entertaining manner   Memorize multiple tour routes and become familiar with all  front  of house and back of house areas of the venue s   Assist  fellow Tour Guides with large groups from time to time.    Secure, return, and  observe  proper use of equipment such as radios, keys,  uniform , locker room,  props  and technology during tours.   Ability to interact and work cordially alongside other departments.   Must keep abreast of all company and team news, as well as coming events.   Participate in special projects and  performs  other duties as assigned.   Must conduct a minimum of 3-4 tours per day.   Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site. What do you need to succeed?    Experience in a tour-related or entertainment industry  desired .   Strong public speaking and communication skills  required with  a focus on customer service.   Recommended background would include, but not limited to,  previous  employment as a Tour Guide  or  experience in the theater, performing arts,  or  communications.   Must  possess  excellent memorization and time management skills with the ability to articulate and inject energy and enthusiasm into presentation.   Ability to adapt to requests and changes to the tour script,  route  and assignment on short notice.   Good organizational skills to check in groups and collect  tickets  as necessary.   Special Requirements    General physical requirements such as lifting 25 lbs., standing for  long periods , walking long distances,  bending  and constant motion  is  often  required .   Must be able to traverse steps ,  walk  and  stand   long periods  of time .   Proficiency  in a second language is not  required ,  but  nice to have.   Must be available 4 days a week including Sundays and holidays as needed.    #LI-Onsite Hourly Pay Range $24 — $24 USD At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here. We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.