Trust & Safety Instructor Analyst - Bilingual: Arabic/English

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.  You will be responsible for training Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.   As a Trainer , you will Key Responsibilities : Facilitate new hire training with a high level of engagement with the Operations Team Follow objectives and client standards for job readiness goals Facilitate on-floor training to bridge product knowledge and skill gaps Undertake projects to improve our training processes Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction Own training processes with a high level of accountability keeping in mind the internal as well as external stakeholders Participate in process calibration sessions with clients and cross vendor Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on-the-job and classroom training Stay up to date with product and process updates. Have a data-centric approach to problem-solving. Note- The training content could be sensitive or of a graphic nature. Manage Training batches of 5 to 25 headcount per training schedule Lead training projects Deliver process/product/policy training in classroom/online environment Develop and deliver training courses for different trainees/markets/products Identify and assess training needs of the team to bridge any process/policy gaps for better performance and understanding about the policy Lead all Process RCA and build training plan to deliver Track and report all training activities of new batches Participate/lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions Work with business team to achieve top performance, including group coaching, bottom performers identification and training Role Requirements : This is an onsite role Must be open to working in a 24/7 environment Must be willing to work a rotational schedule Must be fluent in Arabic Basic Qualifications: Minimum of 1 years’ experience in content moderation Minimum of 1 years' experience in coaching and/or training Must be fluent in Arabic Professional Qualifications: Strong coping, emotional resilience, and stress-management skills. Excellent comprehension and communication skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail, critical thinking and decision making skills Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 07/31/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location                                         Annual Salary Range California                                            $70,350 to $103,100 Cleveland                                            $44,500 to $82,500 Colorado                                             $57,800 to $89,100 District of Columbia                           $51,200 to $94,900 Illinois                                                 $44,500 to $89,100 Maine                                                 $45,350 to $75,900 Maryland                                            $48,100 to $89,100 Massachusetts                                   $48,100 to $94,900 Minnesota                                          $48,100 to $89,100 New York                                            $66,300 to $103,100 New Jersey                                         $51,200 to $103,100 Virginia                                              $44,500 to $94,900 Washington                                       $80,200 to $94,900 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’