Vehicle Operations Logistics Specialist II - Non-Driver (Non-Auction)

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Vehicle Operations Logistics Specialist II - Non-Driver (Non-Auction) Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $18.22 - $27.36/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description Position Summary:   The Vehicle Operations Logistics Specialists will facilitate and manage the process of transportation of customer vehicles within an assigned region.    Key Responsibilities:   Demonstrate proficiency in making real‑time phone calls through the recorded line to verify vehicle status with pickup sites  Build relationship with Manheim Auction commercial team and management   Show proficiency with communication via recorded line phone system   Manage email boxes for multiple locations and collaborate on regional emails   Entry of all manual orders and processing of other AS400 system orders   Manage escalated Client Success VINs with peers and agents   Monitor holds and verification delays   Dispatch negotiation and a deep understanding of sales tactics to increase margin   Action AutoIMS for Trans Delay Holds, Cancellations, ETA’s  Following up with carriers on several VINs daily   Process Fees and post-assessorial charges to record  Request Hold Harmless/Releases  Investigating kickbacks of VINs by carriers to get units re-dispatched   Be comfortable holding carriers accountable to their plan  Create and manage corrective action for a vendor   Monitoring order entry failures throughout the day and correct  Understanding of margin relative to position and some tracking of margin requirements   Monitoring and correcting master data files for location errors    Measuring performance – understanding analytics for clients and vendors   Report on performance results for high level management and executive leaders  Compile vehicle transportation related data and generate reports  Follow all job-related duties as directed by supervisor  Be an outside the box thinker who can solve problems quickly   Required:   1-3 years administrative experience (in automotive industry preferred)  Working knowledge of computer usage including Microsoft Excel, Outlook, and Word   Ability to work independently in a matrix environment to execute and deliver results  Excellent customer service and multi-tasking skills  High attention to detail including precise data entry  Excellent written and verbal communication skills  Ability to work with a high sense of urgency in a dynamic, fast-paced environment  High School Diploma or equivalent  A valid driver’s license and the ability to pass a background check and drug test are required.  Preferred:   Some college education  1+ years’ experience in transportation field or automotive auction house   1+ years’ experience in sales or call center  Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets   Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.