Vice President, AI Product & Deployment

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary ​​The VP, AI Product & Deployment is responsible for building and operating the system that turns AI capabilities into repeatable, scalable, revenue-generating products across the Government Experience platform.  ​This role unifies product strategy, real-world deployment, and commercialization into a single operating model—ensuring that Granicus AI initiatives are grounded in customer reality and deliver measurable outcomes. Unlike traditional product leadership roles, this position is accountable for what gets built, what works in the field, and what successfully scales across the customer base.  ​Ownership spans the full lifecycle of AI products across the Government Experience Agent (GXA), Government Experience Insights (GXI), and Government Experience Cloud (GXC), operating at the intersection of Product, Engineering, Go-To-Market, and Customer Experience.  ​Why This Role Matters  Granicus operates at a scale few companies can match serving thousands of government organizations and hundreds of millions of constituents across the US, UK, Australia, and beyond.  This role defines how AI transforms the platform from a collection of applications into a true operating system for government experience where data, workflows, and agents work together to deliver measurable outcomes for the public.  ​This is a high-visibility, high-impact role at a pivotal moment in the company’s trajectory.​  What Your Impact Will Look Like AI Product & Platform Leadership Define and operate a unified AI product system across GXA, GXI, and GXC  Translate customer needs, deployment learnings, and market signals into clear product priorities  Drive a multi-year roadmap grounded in real-world usage and adoption   Build business cases for investment to meet market narrative and promises to customers  Partner with Engineering and Data Science to deliver scalable, production-ready AI capabilities  Serve as the primary AI product voice to executive leadership, the board, PE sponsors, and potential acquirers  Pricing, Packaging, and Commercial Strategy  Define pricing, packaging, and tiering models for GXA, GXI, and GXC  Lead the transition from traditional licensing to consumption- and outcomes-based pricing  Partner with Product Marketing on positioning, differentiation, and GTM narrative  Collaborate with Finance and Revenue leadership on ARR and margin modelling  Use deployment data to validate willingness-to-pay and outcome value across segments  Cross-Functional Leadership  Align Product, Engineering, Agent Factory, GTM, Sales Engineering, and Customer Experience  Act as the central integrator of AI strategy and execution across the company  Represent AI product and deployment strategy internally and externally  Feedback Loop, Adoption, and Revenue  Build a closed-loop system connecting build (Agent Factory) → deploy (FDE) → standardize (Product) → scale (GTM)  Instrument deployment, usage, and outcome data to inform roadmap and pricing decisions  Own AI success metrics including adoption, time-to-value, utilization, ROI, and expansion ARR  Establish guardrails to prevent inappropriate discounting of AI capabilities  Productization & Scale  Serve as final authority on what becomes a product versus bespoke deployment  Convert successful deployments into supported, commercially packaged offerings  Prevent fragmentation by enforcing clear productization criteria  Forward Deployed Engineering  Help shape and scale a forward‑deployed engineering (FDE) function, informed by best‑in‑class industry models  Partner with teams to bring AI solutions into complex government environments, particularly within strategic accounts  Serve as a key input and validation partner for AI product decisions through applied, in‑field experience  Advise on and influence the allocation approach for when and how FDE resources are deployed  AI Deployment Operating Model  Define standards, playbooks, and reference architectures for AI deployment across agencies  Reduce time-to-value and increase repeatability across implementations  Create reusable deployment patterns across priority domains, including:   Web CMS and Service Requests  Communications and Engagement  Permitting, Licensing, and Compliance  Records Requests and Transparency  Agenda and Meeting Management  You Will Love This Job If You Have Knowledge/ Skills/ Abilities ​​Deep understanding of AI/ML systems, agentic architectures, and data platforms  ​Strong product judgment informed by real-world deployment and customer outcomes