Visitor Experience Coordinator

Visitor  Experience Coordinator - Onsite Towson, MD Come build something that matters. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. The Job:   We are seeking a highly organized and service-oriented Coordinator, Visitor Experience to support the delivery of exceptional experiences at the Experience & Innovation Center (XIC), located at the Stanley Black & Decker Tools & Outdoor headquarters in Towson, MD. This highly visible, customer-facing role serves as the first contact point when entering the Experience & Innovation Center, ensuring a welcoming, professional, and well-orchestrated environment. The Coordinator plays a critical role in supporting hospitality services, visitor engagement, day-of event execution, and overall facility readiness. This role is ideal for a service-oriented professional who thrives in a fast-paced environment, values hospitality, and takes pride in delivering a polished and professional experience for our visitors.     You’ll get to:  Ensure day-of experience by preparing the reception area, coordinating materials, managing the check-in process and assisting with catering setup, refreshment stations, and post-event reset Support overall facility readiness by ensuring offices spaces, common areas, and experience environments are organized, stocked, and show ready. Maintain hospitality stations, including coffee bars, beverage & snack areas, kitchen spaces, and shared environments, ensuring consistent readiness, cleanliness, and presentation standards Own inventory and replenishment of hospitality, office, and facility supplies, including coordination with vendors, monitoring of product quality and expiration, and upkeep of storage and supply areas Maintain office and facility environments, including office storage areas. supply cabinets, and shared operational resources Provide administrative and operational support, calendars, travels, expense reports, maintenance tickets, including incoming and outgoing mail & deliveries,etc. The Person:   You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have: Associate or bachelor's degree in Hospitality, Event Planning, Business, or related field preferred 1-2+ years of experience in hospitality, concierge services, or customer experience within a corporate or high-touch environment Impeccable customer service values and a professional, welcoming demeanor. Strong organizational skills with the ability to manage multiple priorities effectively with strong sense of urgency Strong verbal, written, and interpersonal communication skills. Attention to detail and commitment to maintaining high standards of presentation, service, and confidentiality. Ability to stand and walk for extended periods throughout the workday as needed Ability to lift, carry, and move materials or boxes weighing around  25 pounds. Proficiency with Microsoft Office Suite, including Outlook, Excel PowerPoint, and Word. The Details: You’ll receive a competitive salary and a great benefits plan, including: Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being. Discounts on Stanley Black & Decker tools and other partner programs. And More: We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to: Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths. Learn: Have access to a wealth of learning resources, including our digital learning portal. Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences. Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices. What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us! #LI-MV1 #LI-Onsite The Salary range for this position is $51,700.00 - $83,300.00 This is the lowest to highest annual full-time salary range we would pay for this role at the time of this posting. The salary offered within the range may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. Please note that salary is only one component of total rewards at Stanley Black & Decker. ​ The salary range listed in this job posting reflects the range for the primary location specified. The salary range may vary for other locations.​ The successful candidate may be eligible for annual merit increases. ​ Medical, dental, life, vision, disability,401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being. ​ Discounts on Stanley Black & Decker tool sand other partner programs. We Don’t Just Build The World, We Build Innovative Technology Too.