VP Enterprise Applications

Role:  VP of Enterprise Applications   Reports to:  CTO   Location:  Fully remote, U.S.    About Private Health Management   Private Health Management guides patients and families through the chaos and complexity of serious medical care, for cancer and beyond. As an independent advocate and trusted partner during healthcare's most challenging moments, our team of experts works alongside physicians to orchestrate the best treatment, advocacy, and support to deliver measurably better outcomes. Everyone deserves great care. We make sure they get it. About the Role   PHM is hiring a VP of Enterprise Applications to lead the strategy, integration, stability, and evolution of our enterprise application ecosystem. This leader will oversee the platforms and processes that support core business operations, including systems such as Outreach.io, HubSpot, Salesforce, ServiceNow, Sage, PHM C c are, and related enterprise tools.   This is a critical role reporting to the CTO. The VP of Enterprise Applications will step into an environment with legacy processes, technical and operational debt, and an opportunity to meaningfully improve how PHM defines, documents, tests, and executes technology changes.   A major focus of this role will be stabilizing and scaling PHM’s integrated enterprise release process while preparing our application ecosystem to support PHM-developed AI agents and headless interfaces. This leader will partner closely with Technology, Business Operations, business owners, and strategic vendors to ensure PHM’s systems are integrated, compliant, scalable, and aligned to business needs.   What You’ll Accomplish   In this role, you will:   Stabilize and scale the integrated release process across PHM’s enterprise applications    Build a clear release roadmap supporting Companion and future enterprise application needs    Lead the effort to connect PHM’s enterprise applications with internally developed AI agents    Improve documentation, SOPs, testing discipline, change management, and execution standards    Ensure enterprise applications are maintained and operated in a HIPAA-compliant manner    Build trusted, strategic relationships with enterprise vendors and internal business leaders    Help PHM modernize legacy processes while preserving speed, agility, and compliance    Coach and develop Technology team members as PHM scales people, process, and systems    What You’ll Own   Enterprise Applications Strategy   You will lead the roadmap and operating model for PHM’s enterprise applications, ensuring our systems are integrated, reliable, scalable, and aligned to the needs of the business.   Release and Change Management   You will improve how PHM defines, documents, tests, and releases changes across business-critical platforms. You will bring structure and discipline without slowing the business down unnecessarily.   AI Enablement and Architecture   You will partner with Technology leaders to ensure PHM’s enterprise applications are ready to support AI agents, automation, and headless interfaces that improve speed and efficiency for our service delivery teams.   Stakeholder Partnership   You will work closely with business leaders across PHM to understand needs, translate technical complexity into clear business language, and deliver solutions that create trust and measurable value.   Vendor Management   You will manage strategic relationships with key enterprise application vendors, ensuring PHM gets the right value, support, roadmap alignment, and partnership from its technology ecosystem.   Team Leadership   You will coach, mentor, and develop Technology team members, helping the team grow its capabilities as PHM continues to scale.   Systems and Tools   This role will work across a broad enterprise application and collaboration environment, including: Salesforce, ServiceNow, HubSpot, Outreach.io, Sage, PHMcare, Microsoft 365, Zoom, Box, Azure, Monday.com, ADP, Lattice, ChatGPT, Claude Code and Workato.   What You Bring   Required Qualifications   Senior leadership experience owning enterprise applications, business systems, or a comparable technology function    Experience leading integrated SaaS and enterprise application environments    Demonstrated success stabilizing or scaling release, change management, documentation, testing, or governance processes    Ability to translate complex technical topics into clear, practical language for business stakeholders    Strong stakeholder influence skills and a track record of building credibility with end users and business leaders    Experience managing strategic vendor relationships    Experience coaching, mentoring, and developing technical team members    Ability to operate with speed, agility, and sound judgment in a growing organization    Strong understanding of how to scale people, processes, and technology as a company grows    Preferred Qualifications   Healthcare, healthcare services, or health technology experience    Experience in a public company environment    Working knowledge of HIPAA, SOC 2, GDPR, ISO27001, or similar controls frameworks    Experience applying AI, automation, or modern integration approaches to enterprise applications   Workato experience desired.   Technical architecture experience with enough hands-on knowledge to evaluate tradeoffs and guide decisions    Current understanding of how AI and platform changes are reshaping enterprise SaaS ecosystems    Experience with Salesforce, HubSpot, ServiceNow, Sage, Outreach.io, or similar enterprise platforms    What Success Looks Like   In the first 60–90 days, you will:   Build a clear understanding of PHM’s people, processes, systems, and enterprise application landscape    Assess  and improve  the current release and change management process across key enterprise applications    Identify