VP Of Applied AI & Internal Systems

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. We are looking for someone to amplify that mentality across our whole business: Sales, Finance, People, Legal, Support, Operations, Marketing, Engineering, and IT and Security, building the processes, team, and single integrated back-end platform that powers Stord’s teams and business functions. This is a build role, not a research seat and not a reactive IT job. This individual is expected to own and drive internal business efficiency. You’ll execute with real ownership of Stord's enterprise systems and security, and the license to use AI as your primary tool for building better and faster than traditional business operations. You'll solve for Stord's own operations exactly how Stord solves for the brands we serve: one AI-powered surface to run the business on. You'll report directly to the SVP of Product & Engineering and work closely with leadership across Finance, Revenue, People, Legal, and Operations. You'll have your own engineering and product resources, alongside IT, Security, and Internal Systems teams. What You'll Own Company-Wide AI Adoption Own Stord's AI adoption strategy across every internal team, spanning Sales, Customer Success, Finance, People, Legal, IT, and Operations Take the AI wins already happening across Stord and turn them into a shared standard: one AI-native operating layer that every team builds on daily, not just talks about Own the security and compliance review process for AI tools adopted anywhere in the company, and own IT administration for AI platforms company-wide (procurement, provisioning, access management) Partner with Stord's Product and Data leadership so your adoption work compounds what's already being built into our products, rather than duplicating it Report progress and ROI on AI adoption to executive leadership on a regular cadence Forward-Deployed Engineering & Product Build and lead a forward-deployed engineering and product team: engineers and PMs who sit inside Finance, People, Legal, Support, and Operations, find the real workflow problems, and ship working software and agents against them in weeks, not quarters This team builds, it doesn't just advise: default to shipping custom, AI-native tooling when an off-the-shelf point solution can't move fast enough or doesn't fit how Stord actually works Run it the way a real product organization runs: genuine discovery, genuine requirements, a real shipping cadence, with success measured in adopted, working tools, not audits or frameworks Building Stord's Operating Backbone Own the systems Stord runs on (CRM, ERP, HRIS, Procurement, Customer Success platforms, and more) and build them to keep pace with how fast we're growing Find the processes creating the most drag across Finance, People, Legal, Support, and Operations, and use AI to rebuild them, not just automate the old way of doing things Make deliberate build, buy, or cut calls on our technology investments as we scale, rather than letting the stack grow by accretion Set the roadmap and make the integration and architecture calls that let Stord's back office move at the same speed as the rest of the company M&A Integration Own the business systems integration whenever Stord acquires a company: get the acquired business running on Stord's enterprise stack and standards quickly, not left as a permanent side system Partner with Corporate Development and executive leadership on the technical and operational due diligence for future acquisitions Data You Can Build On (in partnership with the VP of Data) Own governance for the data domains that matter most: customers, vendors, products, locations, employees, working closely with the VP of Data wherever this touches our broader data platform and analytics layer Set the standards that make our data a real asset - clean enough that every team builds on it with confidence, no shadow spreadsheets required Partner with Finance, Revenue, and Operations to align on one shared definition of the metrics that matter IT & Security, Built for Speed Own corporate IT strategy and day-to-day operations: identity and access management, device lifecycle, network infrastructure, end-user support Own security operations, built to move as fast as the rest of Stord without cutting corners on compliance Build processes that scale cleanly