VP of Operations

Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care.  Position Overview The Vice President (VP) of Operations is a key senior leadership team member responsible for driving enterprise-wide operational strategy, performance, and execution across the organization. This role partners closely with executive, clinical, and administrative leaders to ensure the delivery of high-quality, patient-centered care while advancing organizational goals related to growth, access, and operational excellence. The VP of Operations leads a multi-level-of-care operational structure and serves as a critical connector between clinical services, business functions, and organizational leadership. This role ensures that operations are efficient, scalable, and aligned with clinical priorities, financial performance targets, and regulatory standards to support sustainable growth and exceptional patient outcomes. There are two VP of Operations that report to the COO.  Location and Travel: Remote - Must reside in the United States. Travel -  25–50% to support site and team leadership. Compensation Range : $180,000-$220,000  Commensurate with experience.  How a VP of Operations Empowers Recovery Key Responsibilities   Operational Strategy & Execution  Develop and execute national strategies for multi-level-of-care behavioral health services that are scalable, financially sound, and clinically effective. Oversee operations across multiple sites, ensuring consistent, high-quality service delivery. Establish and drive site-level and organizational goals, monitor performance and ensure accountability. Optimize operational workflows and processes to improve efficiency, scalability, and patient experience. Ensure high standards of care and patient satisfaction through continuous quality improvement initiatives. Partner with clinical leadership to align operational practices with evidence-based care models. Monitor and improve patient access, admissions, engagement, and retention across all levels of care. Support a culture of safety, quality, and patient-centered care delivery. Financial Performance & Growth Ensue financial performance across sites ensuring alignment with revenue targets and expense management goals. Monitor key operational KPIs, including capacity utilization, census, revenue, and patient outcomes. Conduct regular financial and operational reviews, identifying risks and opportunities for improvement. Partner with leadership to drive growth initiatives and expand service capacity. Leadership & Team Development   Lead, mentor, and develop a high-performing, geographically dispersed leadership team. Foster a positive, collaborative culture focused on accountability, engagement, and retention. Serve as a key liaison between operations and other departments to ensure seamless execution of organizational initiatives. Partner with HR on workforce planning, recruitment strategy, and leadership development. Build leadership bench strength and succession plans to support long-term organizational growth. Collaborate with Marketing, Clinical, Compliance, Finance, and Business Development teams to align strategies and drive shared outcomes. Support outreach and marketing efforts by aligning operational capacity with growth strategies. Maintain a strong presence across sites through regular virtual and in-person engagement. Build relationships with site leaders and teams to understand challenges, support solutions, and drive consistency. Ensure alignment between corporate strategy and site-level execution. Strategic Partnerships & Market Expansion   Build and manage strategic provider and partner networks to strengthen referral pipelines and market position. Identify opportunities to expand services, enhance care delivery models, and improve competitive advantage. Monitor industry trends, emerging risks, and innovations to inform forward-thinking operational strategies. Ensure organization-wide compliance with federal, state, and local regulations, as well as accreditation standards (e.g., CARF, TJC). Partner with compliance and legal teams to proactively identify and mitigate operational risks. Governance & Leadership Serve as a member of the senior leadership team, contributing to organizational strategy and decision-making. Provide regular updates to executive stakeholders on outreach performance, risks, and opportunities. Ensure compliance with all regulatory and organizational standards related to outreach and referral practices. Qualifications Education Qualifications:    Bachelor’s degree required; Master’s degree (Healthcare Administration, Business, or Clinical discipline) strongly preferred. Professional Qualifications:    10+ years of expanding, related experience required. 5+ years proven success in a multi-site healthcare leadership role. Experience leading multiple sites and across several geographic locations. Experience scaling growth with both de novo and acquisition models. Ability to blend behavioral health knowledge and experience with business knowledge, creating unique strategies for the organization.  Experience integrating clinical and operational priorities into growth strategies Experience in eating disorder or behavioral health treatment settings Experience working across multiple levels of care (inpatient, residential, outpatient) Familiarity with CRM systems (e.g., Salesforce) and performance analytics Background in both clinical and business operations is highly desirable.