Web Content Manager

At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources.  We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow’s energy challenges while learning new skills and growing your career. ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future. JOB SUMMARY   The Web Content Manager provides a broad range of support to the market and the organization across ERCOT's digital presence. This includes ERCOT.com and other ERCOT websites, the ERCOT mobile app, and social media channels such as X and Facebook, supporting the communication of information to the market and the public.    This role performs operational analysis and support of ERCOT online content distribution, establishes and maintains content ownership and content management processes per best practices, and creates and consistently improves upon workflow for site content. The Web Content Manager also analyzes site data and traffic to maximize the online impact of all initiatives.   JOB DUTIES   Independently manages web content publication cycles including scheduling, review, and sign-off coordination   Contributes to business and project implementation supporting the further development of ERCOT's websites   Conducts content audits and reviews of artifacts, translating findings into actionable recommendations   Establishes and enforces content aging standards in compliance with Records Management and Protocol/binding document requirements   Applies   user-centered design, usability principles, and heuristics to web content and navigation   Analyzes site design and content and recommends improvements related to graphic design, layout, navigation, and copy   Supports the development of proficiency standards for external and internal UIs of ERCOT systems   Trains users on the CMS, covering both processes and tools   Works with ERCOT business groups to develop a consistent brand/image, increasing visibility and inbound traffic   Builds and maintains interdepartmental relationships to support content initiatives   Analyzes web analytics and site traffic data, reporting findings and trends to leadership   Analyzes and documents business requirements; participates in testing efforts for operational and project system changes   Create and edit graphics using Adobe Creative Suite (Illustrator, Photoshop, InDesign)   Build branded Excel charts and data visualizations aligned to ERCOT standards   Design and apply branding to PowerPoint presentations for internal and external audiences   Independently design infographics, icons, and custom graphics that translate complex market and operational data into clear visual stories   Build complete PowerPoint presentations from outline to final deliverable, including custom layouts, animations, transitions, and embedded data visualizations   Apply typography, color theory, and layout principles to ensure visual consistency across web, social, and presentation assets   Manage social media content calendars, draft and publish posts across LinkedIn, X, and other ERCOT channels, and monitor engagement metrics   EXPERIENCE   Level 2: Requires minimum 2   years   job related work experience   in excess of   degree requirements   Prefer HTML, CSS, Content management for a highly visible website   Prefer web publishing experience   Prefer web design and user experience (UX) background   Prefer hands-on experience with Adobe Creative Suite (Illustrator, Photoshop, InDesign) and other graphic design tools   Prefer demonstrated experience designing professional PowerPoint presentations and data visualizations for business or executive audiences   Prefer experience posting and managing content on social media platforms (LinkedIn, X, etc.) and/or developing social media strategy, content calendars, and engagement analytics   EDUCATION   Bachelor's   Degree :   MIS, Computer Science, Business, or related field (Required)   or a combination of education and experience that provides equivalent knowledge to a major in such fields is required   WORK LOCATION – Taylor, TX & Austin: Employees will be required to be on-site in Taylor, TX at minimum 2 days per week, or more, as needed based on the business needs as determined by management On-site schedules are flexible or may be rotated based on business needs as determined by the Manager Remote work is required to be performed from your Texas residence.   Employees may opt to work on-site more than required or 100% of the time The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities.  It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned.  This job description is not intended to create a contract of employment with ERCOT.  Both ERCOT and the employee may exercise their employment-at-will rights at any time. #LI-DN. ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental dis