Workplace Experience Manager

Overview We are Porter, a progressive venture from the One Workplace family headquartered in Seattle, Washington and are expending our footprint to California. We’re here to create thoughtful human-centered spaces that foster meaningful relationships through collaborative design so that employees can work their best. We’ve worked with leading global and local companies to transform and design spaces to promote productivity and creativity. We are driven by radical hospitality, the act of going beyond what is required to add sincerity and integrity to all our work. Porter is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Compensation range: $90,000-$105,000/year Full-Time Benefits: 15 days of PTO 8 Paid holidays Medical/Dental/Vision Insurance 401k + Employer Match Wellness App with reimbursement of up to $500/year Profit Sharing Position Summary Location : San Francisco, CA Position Summary The Workplace Experience Manager is the day-to-day steward of the tenant experience across a luxury office building’s shared amenities, including the tenant lounge and conference center, fitness center, and ground-floor café.   This person is the connective tissue among tenants, ownership, property management, vendors, and Porter’s on-site and corporate teams. They will oversee tenant programming, amenity activation, space bookings, communications, and the daily readiness of shared spaces, ensuring the building feels polished, responsive, and genuinely useful to the people who work there.   This is a highly visible role for someone who can blend hospitality with operational rigor. Tenants are not seeking novelty for its own sake; they want amenities that reduce friction, support compressed, meeting-heavy workdays, and perform reliably from early morning through the core of the day. Food and beverage, fitness and wellness, meetings and conferencing, and functional shared spaces emerged as the highest-priority categories, with clear demand for dependable service, simple booking, consistent execution, and a real human point of contact.  Essential Functions   To perform this job successfully, a Workplace Experience Manager must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.   Tenant Experience & Hospitality    Serve as the face of a luxury office building’s amenity experience building strong relationships with tenant contacts, executive assistants, workplace leaders, and daily users of the building.   Support leasing tours as the hospitality steward of the property.  Create a warm, polished, highly responsive experience across all shared spaces and tenant touchpoints.  This includes the development and management of environmental elements including signature scent, music curation, light, and decor  Act as the go-to person for tenant questions, bookings, hospitality needs, and day-to-day issue resolution.   Welcome new tenants and employees into the building experience with clear communication, orientation, and support.   Help ensure the building consistently shows up at its best for tenants, guests, and prospective tenants.   Conference Center, Lounge & Space Bookings    Own the booking and coordination process for shared meeting rooms, conference space, lounge use, and tenant events from inquiry through execution.   Ensure booking processes are clear, frictionless, and easy to navigate.   Coordinate room setup, catering, signage, supplies, vendor logistics, and basic AV readiness in partnership with building teams and vendors.   Support meetings and events with a high level of care so tenants feel confident booking and rebooking the spaces.   Track usage, tenant feedback, and recurring needs to improve the booking experience over time.   Fitness Center & Wellness Programming    Oversee the day-to-day experience within the fitness center, ensuring it is clean, stocked, well maintained, and ready for use.   Manage wellness and fitness programming in a way that reflects how tenants actually work and use the building.   Coordinate instructors, wellness partners, recovery activations, and related vendors as needed.   Help shape a fitness and wellness experience that feels practical, elevated, and easy to access.   Ensure the gym is positioned as a meaningful tenant perk and a strong part of the building’s leasing story.   Event Programming & Activation    Build and execute a thoughtful calendar of tenant programming that supports connection, wellbeing, learning, and engagement across the building.   Focus on community programming that fit the building’s tenant audience and rhythms, including speaker events, skill-building sessions, wellness moments, community-minded activations, and hospitality-driven experiences.   Partner with local businesses, wellness providers, and community organizations to create relevant, high-quality programming.   Manage event logistics from end to end, including budgeting, vendor coordination, setup, execution, breakdown, and reporting.   Ensure programming feels intentional, well communicated, and worth people’s time.   Café, Catering & Daily Amenity Coordination    Partner closely with the ground floor café to ensure it supports tenant demand and the broader building experience.   Coordinate catering requests and meeting support for tenant events and conferenc