Workplace Experience Supervisor – Hospitality & Office Services

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. Position Summary  The Workplace Experience Supervisor is a developing onsite leader responsible for supporting the delivery of a hospitality–driven, client-ready workplace environment. This role serves as a key operational partner, acting as the primary “on-the-floor” service leader, to deliver an elevated seamless and consistent workplace journey. Working under the guidance of senior leadership, the Assistant Supervisor, Workplace Experience plays a critical role in maintaining service quality, coordinating daily workflow, and guiding the service team while continuing to deliver hands-on support.  Key Responsibilities  Client Experience & Reception  Oversee and support reception operations to ensure a consistent, polished welcoming first impression  Deliver a high-touch, hospitality-driven experience for all guests and employees  Assist with visitor management, badging, and access coordination  Act as the first escalation point for reception and client experience issues  Hospitality & Meeting Support  Oversee conference suite readiness and shared space presentation; ensure conference suites, pantries, and common areas are maintained in a clean, client-ready condition  Assist with catering and hospitality services for meetings and events  Provide hands-on support for high-volume or high-profile meetings  Identify and resolve service gaps in real time; escalate when necessary  Workplace Services & Operations  Oversee and coordinate day-to-day workflow across reception, hospitality, mail, reprographics and general office functionality   Assign and prioritize tasks to ensure efficient and timely service delivery  Support office moves, seating adjustments, and workspace coordination  Monitor inventory levels and support supply management  Resolve operational issues and escalate when necessary  Security & Access Support  Support adherence to office security protocols and visitor procedures  Assist with onboarding and offboarding access coordination  Monitor visitor flow and escalate any irregularities  Report safety or security concerns in accordance with site procedures  Developing Leadership, Service Quality, & Client Engagement  Lead daily service delivery, ensuring consistent execution and high standards across workplace services  Own on-floor service quality, proactively resolving issues to maintain a polished, client-ready environment  Act as first point of escalation, resolving issues and elevating when needed  Provide hands-on leadership, coaching team members and reinforcing service excellence and best practices  Support onboarding, training, and team development while identifying performance trends  Foster a collaborative, accountable, service-driven team culture  Build strong client relationships by anticipating needs and delivering high-touch experience  High school diploma or equivalent required; associate or bachelor’s degree preferred   Minimum of three (3) years of experience in hospitality, workplace services, reception, or office operations within a corporate or professional services environment  Prior experience in a lead, senior, or informal supervisory capacity preferred   Ability to prioritize tasks and manage competing demands in a fast-faced environment  Strong customer service and professional communication skills  Comfortable interacting with internal stakeholders and external vendors  Strong organizational skills with attention to detail  Demonstrated problem solving skills and ability to exercise jud  Basic proficiency with Microsoft Office; familiarity with workplace systems preferred  The rate of pay for this role at the noted RRD location is $30/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. Shift:  Monday-Friday, 7:30am to 4:30pm #GOC #LI-0925 #li-onsite #WLNAT All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans