Workplace Location Services Senior Analyst

Location: Nashville, TN (Onsite Monday - Friday) As a Workplace Location Services Senior Analyst you'll you will play a key leadership role in delivering exceptional onsite experiences, overseeing daily operations, and driving high-impact events and client engagements. This role requires a proactive, detail-oriented individual who can lead with confidence while working collaboratively across teams. You’ll take ownership of key workplace processes, contribute to strategic execution, and serve as a trusted resource for both clients and internal partners. Your ability to anticipate needs, maintain high standards, and think creatively under pressure will be critical to your success. Key Responsibilities: Provides oversight of day-of and week-of activities to ensure workplace operations run smoothly and align with service standards. Takes end-to-end ownership of assigned processes with accountability for execution, results, and continuous improvement. Identifies service gaps and proactively offer solutions that elevate the overall experience. Leads the planning, coordination, and delivery of onsite events—including developing event proposals, managing client communications, and overseeing logistics (e.g., catering, AV, setup, breakdown). Serves as the main point of contact during events, ensuring real-time problem solving and seamless guest experiences. Models team best practices and drive operational excellence through clear communication, active participation, and cross-functional collaboration. Contributes to a high-performing team culture by leading floor walks, supporting shared goals, and adapting to shifting priorities. Hosts and lead client tours, ensuring the workplace is presented with attention to detail and aligned with brand standards. Acts as a workplace ambassador with a service-first mindset in all internal and external interactions. Steps in as needed to support front desk and reception duties, including greeting visitors, issuing credentials, and managing inquiries. Acts as a go-to resource for issue resolution and escalate appropriately to maintain service quality. Serves as a subject matter expert for high-touch meetings, working closely with the Meetings & Events team to deliver flawless execution. Manages reservations, coordinating room setup, catering, and AV services to optimize space usage and user satisfaction. Creates and maintain reports related to space utilization, event metrics, and operational trends. Shares feedback and insights to support continuous improvement in processes, service delivery, and workplace strategy. Job Requirements: Work schedule may vary based on business needs, with shift times ranging between 7:00 AM–4:00 PM, 8:00 AM–5:00 PM, or 9:00 AM–6:00 PM. Comfortable with lifting and moving office furniture and event materials; ability to lift up to 50 lbs. Basic Qualifications: Minimum of 2 years of experience in workplace services, hospitality, events, or a related client-facing role Preferred Skills: Proficiency with workplace systems, reporting tools, and Microsoft Office applications Extensive knowledge of food & beverage industry trends, and dietary restrictions Experience with a network of catering vendors Passionate about customer service Professional Skills: Critical thinking and problem-solving skills Ability to take ownership and make decisions independent of client involvement (proactive) Proven ability to work independently and as a team member Willing to step outside role to complete tasks in other areas of the Workplace Excellent communication skills (written and oral) Excellent organizational, multitasking and time management skills Highly responsive, flexible and adaptable High level of professionalism Ability to work with highly confidential material and maintain confidentiality Seeks out challenges and opportunities to grow Business partner attitude and approach Ability to work with all levels of personnel High business acumen Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 09/05/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location                                         Annual Salary Range California                                            $70,350 to $131,300 Cleveland                                            $50,800 to $105,000 Colorado                                             $57,800 to $113,400 District of Columbia                           $58,400 to $120,800 Illinois                                                 $50,800 to $113,400 Maine                                                 $46,700 to $96,600 Maryland                                            $54,900 to $113,400 Massachusetts                                   $54,900 to $120,800 Minnesota                                          $54,900 to $113,400 New York                                            $66,300 to $131,300 New Jersey                                         $58,400 to $131,300 Virginia                                              $50,800 to $120,800 Washington                                       $80,200 to $120,800 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen s