Help Desk Associate

WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life. WHY JOIN ALO?     Mindful movement.   It’s   at the core of why we do what we do at ALO— it’s   our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better.   That’s   the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.     OVERVIEW     The Corporate Helpdesk Associate provides technical support to office-based and remote employees across the organization. This role ensures that corporate workstations, applications, collaboration tools, and cloud services   operate   reliably and securely. The associate supports both macOS and Windows environments, manages devices through modern management platforms, and delivers high-quality   assistance   to users with varying technical skill levels.   RESPONSIBILITIES End-User Support (Mac & Windows)     Provide hands-on and remote support for   macOS and Windows   devices.     Troubleshoot issues involving system performance, OS updates, login problems, software installations, drivers, and connectivity.     Set up, configure, and secure devices for new hires and refresh cycles.     Device & Endpoint Management     Manage corporate endpoints using system management tools.   Ensure devices meet security, configuration, and compliance standards.     Deploy software, patches, profiles, and updates across the environment.     Troubleshoot enrollment, policy application, and compliance-related issues.     Identity, Access & Cloud Services     Assist   with provisioning, MFA setup, password resets, and group permissions.     Provide support for Exchange,  SharePoint  and OneDrive   Corporate Application Support     Support corporate applications including productivity suites, collaboration tools, and departmental software.     Assist   with software deployment, access management, license tracking, and user onboarding.     Troubleshoot application performance issues, compatibility problems, and workflow challenges.     Network & Connectivity Support     Troubleshoot basic network issues, including Wi-Fi connectivity, VPN access, DNS resolution, and wired port issues.     Support users with remote access tools, MFA, and secure workstation configurations.     Collaborate with network teams when deeper troubleshooting or configuration changes are   required .     Terminal / Command Line Support     Incident Management & Documentation     Log and manage support requests through the organization’s ticketing system.     Document troubleshooting procedures, solutions, and device configurations.     Maintain   accurate   asset inventory of computers, accessories, and licensed software.     Create and   maintain  knowledge base articles and end-user documentation.     User Support & Training     Provide approachable, effective support for employees at all technical levels.     Assist   with onboarding tasks such as workstation setup, user account provisioning, and introduction to corporate tools (OneDrive, SharePoint, email, collaboration tools).     Support conference room technology, and presentation equipment.     Train users on best practices for device care, security, file management, and productivity tools.     Collaboration & Continuous Improvement     Participate in device rollouts, OS upgrades, cloud migrations, and other IT-driven initiatives.     Identify   recurring issues and recommend process or technology improvements to enhance the user experience.     QUALIFICATIONS     2–4 years of IT support or corporate helpdesk experience.     Strong   proficiency   with  macOS and Windows support     Basic skills in   Command Prompt   and   macOS Terminal   commands.     Strong understanding of modern collaboration tools Basic networking    Excellent troubleshooting, multitasking, and communication skills.     Highly organized, self-directed, and   customer-service   focused.     Physical & Work Environment Requirements  ( lift 20–40   lbs )   Comfortable supporting both on-site and remote employees.     Willingness to   assist   during after-hours   maintenance windows   The base pay range for this position is $35/hr-$40/hr which represents the current range for the non-exempt position. Please note that actual pay will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits. For CA residents, Job Applicant Privacy Policy  HERE .