Senior Manager, Customer Engagement

About CGC CGC is a nonprofit investment firm that finances and originates clean energy, water, and resilient infrastructure projects to accelerate clean air, clean water, and affordable energy for communities across America. We collaborate with the public and private sectors to bridge financing gaps and mobilize private capital into projects that deliver measurable economic and environmental impact at scale. Every dollar we invest is structured to multiply, generating durable returns for people, markets, and the environment. Over the past decade, CGC has demonstrated the power of public-private investment by helping catalyze economic accelerators nationwide and mobilizing billions of dollars toward affordable clean energy and resilient infrastructure. Our model fills market gaps, unlocks private capital, and proves that economic growth and environmental progress can advance together. A Career at CGC A career at the CGC is grounded in impact. Our six core values guide how we invest and how we work together. Innovation drives creative solutions and continuous improvement. Mission-Driven Focus keeps long-term impact at the center of every decision. Partnership shapes how we mobilize capital and build trust-based relationships. Accountability defines our stewardship and commitment to results. Collaboration strengthens cross-functional teamwork and shared responsibility. Transparency ensures open communication and integrity in how we operate. Our culture is fast-paced, rigorous, and purpose-driven. If you are motivated by solving complex challenges, building new markets, and delivering measurable impact within a collaborative team, CGC offers a platform to do that work with purpose. Position Overview The  Customer Engagement Senior Manage r   plays a critical role shaping   CGC’s customer strategy – using market analysis and focus groups to 1) understand customer demand and behavior in rural,  low income  and disadvantaged communities (LIDAC) , and Tribal markets; 2) source and shape product ideas based on customer demand, trends, and feedback ; 3) shape strategic interventions to ensure customer solutions reach the communities who need it the most ; and  4) ensure consumer protection is integrated into our customer solution strategy.   Key Responsibilities Customer Solutions - Work with the Chief Customer and Impact Officer to define and drive CGC’s customer strategy – aligning customer engagement and customer data with CGC’s long term business plans focused on market transformation. Lead market analysis and focus groups strategy to 1) understand customer demand and behavior in rural, LIDAC, and Tribal markets; 2) source and shape product ideas based on customer demand, trends, and feedback; 3) shape strategic interventions to ensure customer solutions reach the communities who need it the most; and 4) ensure consumer protection is integrated into our customer solution strategy.  Local Government Engagement - Work closely with local governments, Tribes, and their partner organizations to advance public-private partnerships that can accelerate the deployment of capital to clean energy projects, deliver whole community support, and stimulate local economic development. Connect developers, community groups, utilities, green banks, and other government actors to CGC’s market development priorities.   Technical Assistance and Predevelopment Activities - Support predevelopment activities for key customer segments in rural, LIDAC, and Tribal markets - from early engagement and technical assistance to project development and implementation to project financing.  Contractor Management - Manage external contractors and partners on behalf of the Customer and Impact department. Work closely with CGC procurement and market development team to establish and advance contractor scopes of work.   Qualifications Required Bachelor’s degree and 6+ years of experience, or an equivalent combination of education and directly related experience 4+ years of experience in impact investing, climate  and clean energy  finance, economic development, management consulting, infrastructure, public policy, community development, or  a related  field.   Ability to travel up to 30% Analytical Skills   Experience with market analysis and research on market demand and trends Ability to convene stakeholders and facilitate focus groups Experience with the development lifecycle for climate and clean energy projects including planning, implementation, stakeholder engagement, and financing     Communication   Exceptional written communication skills. Ability to prepare executive summaries, memoranda, and presentations. Ability to communicate technical information to non-technical audiences. Experience synthesizing findings into written reports and presentations.     Mission Alignment   Demonstrated interest in climate and clean energy solutions in rural communities, Tribal communities, and low income and disadvantaged (LIDAC) communities.   Preferred Qualifications   Climate & Impact   Experience evaluating climate and clean energy including renewable energy, buildings, transportation, and other infrastructure projects Familiarity with:   EPA Greenhouse Gas methodologies   Climate and Economic Justice Screening Tool (CEJST)    Impact investing frameworks Community benefit frameworks     Investment & Finance   Exposure to project finance, infrastructure finance, private equity, venture capital, green banks, CDFIs, or impact funds. Experience supporting diligence processes or investment committees.     Market Development   Experience conducting market research. Experience engaging  municipalities, developers, community organizations, utilities, or local stakeholders. Experience designing or evaluating customer-facing programs. Experience with consumer protection.   Compensation & Benefits The salary ra