People Success Partner- Employee Relations

About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe. The Role   People do their best work when they feel heard, treated fairly, and supported through difficulty. As our Employee Relations Manager (US/CAN/EMEA) — known internally as our  People Success Partner — you are the person who makes that possible.  This is a full-spectrum employee relations role with real ownership and meaningful scope. You will run complex investigations, coach managers for incredible success – including  documenting performance proactively, designing compliance training that actually changes behavior, and own the employee handbook. You are not a support function — you are a strategic one.  You report directly to the Sr. Director, People Business Partners. You work alongside our People Business Partners, who bring business context to every case. You own the process, the documentation, the training, and the compliance infrastructure. You are the expert this team and this company needs right now.    What You Will Own   Manager Coaching & Proactive Performance Documentation   Coach people managers to full success across all client groups. Ensuring Managers are hold employees accountable and ensure they are setting clear expectations.  Deliver regular brown bag sessions and manager enablement workshops on: coach hiring managers in proper hiring ways to get the best talent and outcomes (including what they should and shouldn’t say), how to give effective feedback, how to document performance conversations, when and how to use a Performance Improvement Plan, and how to have difficult conversations with confidence  Proactively identify managers who are not meeting manager expectations and implement targeted actions to drive improved outcomes  Proactively identify employees at risk and conduct deep-dive assessments to address underlying issues  Analyze survey data, exit feedback, and related insights to identify management gaps and partner on data-driven action plans to drive measurable improvement  Assess capability gaps and determine where additional coaching, training, and enablement are needed to strengthen leadership effectiveness  Partner with People Business Partners to identify managers who need coaching and intervene early — turning a potential ER situation into a development opportunity  Build a repeatable manager coaching playbook that PBPs can use consistently across all client groups  Track manager participation in coaching sessions and surface patterns to leadership where additional support is needed  Employee Relations & Investigations   Own all workplace investigations end to end — intake, investigation plan, interviews, findings documentation, and resolution — for all countries we operate in (US, Canada, UK and Germany)  Maintain an active case tracker with status, risk level, timeline, and resolution for every open matter  Partner closely with People Business Partners who provide business context on each case — you own the process and documentation, they bring the organizational knowledge  Work with employment counsel on matters with legal exposure — you will know when to loop in and when to handle independently  Escalate complex or high-risk matters to the Sr. Director with a well-packaged summary of facts, risk assessment, and recommended next steps  Performance Improvement Plan Lifecycle   Own the PIP lifecycle across all client groups — documentation, timeline management, manager coaching support, and resolution tracking  Partner with PBPs and managers to ensure performance actions are documented correctly, consistently, and in a way that protects the employee and the company  Identify patterns in performance management data and surface recommendations to the People team and business leaders  Ensure 100% of active PIPs have clear documentation, follow-up actions, and tracked resolution — no case is ever left without a next step  Compliance Training Design & Delivery   Design and own Tekion’s compliance training program covering all federal and state-mandated topics: sexual harassment prevention (California AB 1825 / SB 1343), workplace violence prevention and professional conduct standards.  Deliver training across all employee populations in support of our Emtrain platform — ensuring content is engaging, current, and legally compliant in every jurisdiction we operate  Track mandatory training completion by department, role, and country — flag gaps proactively and ensure 100% completion of all legally required programs  Stay current on federal and state law changes that affect compliance training requirements and update programs accordingly  Build a training calendar that anticipates recurring compliance requirements so nothing is reactive  Employee Handbook & Policy Ownership   Own the Tekion Employee Handbook and all associated policies— initial build, annual review cycle, policy updates, and multi-state and multi-country compliance across US, Canada, UK and Germany.  Ensure the handbook reflects current law and best practices across all countries we operate in — partne