Healthcare Operations Manager

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over.  We love to promote from within  - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! www.expeditors.com Description:  Employed in the position of Healthcare General Operative, working within the GDP Warehouse environment to ensure that all Healthcare products are handled and stored in accordance with current GDP best practices. Healthcare Manager Job-Specific Tasks and Duties: This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the Healthcare Manager.  Conduct all GDP tasks as they relate to the district facility type and GDP Customer requirements that are outlined in the QA & Customer SOP In Expeditors owned or leased facilities, ensure that facilities and equipment are maintained to GDP standards Take responsibility for ensuring that all risks that may impact GDP activities or customer product are risk assessed. Report any security issues to the site security manager. Ensure all facility exits are secure preserving security, temperature-controlled areas, and rodent control. Ensure that any non-compliant stock is physically segregated and act on instructions from the GDP CR to Quarantine Returned, Rejected, Recalled or Falsified Products in line with company procedures. Ensuring that the Premises and Equipment are up to the required GDP standards of cleanliness, through the continued upkeep of the cleaning program. Report any sightings of pests or rodents. Approved Quality Agreements and Service Level Agreements are adhered to in line with the Customer SOP. Ensure compliance with agreed customer requirements as documented in the Customer SOP. Ensure that only GDP approved Service providers are used, when requested by the customer. Work with Branch CR to Manage Corrective Actions and Preventive Actions (CAPA) to ensure that the appropriate actions are documented and implemented correctly and timely. Ensure that customers have been informed in writing of any issues with shipments. Lead GDP initiatives in the district as they relate in the office operations & warehouse. Attend conference calls with the Healthcare Regional Team as required.   Participate in departmental and other meetings at the district as appropriate to discuss GDP Compliance in operations.  Participate in the District BCP review where Warehouse/storage contingency plans are applicable. Engage with Account Managers of district GDP Customers supporting on GDP quality topics. Primary point of contact for strategic RFQ’s with Product, GEO and CHQ Pricing teams. Work closely with Vertical team to understand thermal packaging capabilities and help to incorporate into unique solutions for Expeditors and our customers. Thermal Packing and TC Equipment management (Datalogger, Thermal Equip, Cargo Signal) Oversee Transition and Implementations for Healthcare customers. Assure key Healthcare attributes are included into SOP’s and operational processes. Develop a strong understanding, working with Vertical team and Product, of core carrier capabilities, maintain capability matrix’s and align carrier strengths with Expeditors and our customer’s needs. Work closely with carriers on executing unique, strategic solutions that benefit Expeditors and our customers. Expeditors Key Performance Expectations: Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees). Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.  Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize. Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay. Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally