Sr. Manager, Business Operations

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. About Us Universal Pictures Home Entertainment (UPHE) markets and distributes NBC Universal’s film and television offerings across transactional digital and disc formats worldwide. Distributed lines of content include contemporary and classic productions within the company’s expansive entertainment catalog, spanning properties from Universal Pictures, Focus Features, DreamWorks Animation, Illumination, Universal Media Studios and Peacock, as well as from select third-party partners. UPHE distributes through its own operations in parts of North America, Europe, Asia Pacific and South America and through a variety of licensee partnerships across major territories around the world. The Company is leading the way in exploring innovative technologies and in developing and adapting dynamic new windowing strategies and other initiatives for the evolving global home entertainment market. Its vast 4,000-plus title catalog is among the largest and most celebrated in the industry, comprising a wide variety of titles and genres. Among its most-prized properties are such franchise as The Fast and the Furious, Jurassic, Despicable Me, Minions, Mama Mia!, Downton Abbey, Shrek,  Back To The Future, Jaws, E.T. the Extra-Terrestrial and the legendary classic monster movies; recent films including Wicked, Oppenheimer and The Super Mario Bros. Movie; as well as such acclaimed television series as the Chicago and Law & Order franchises and The Office. Job Description As the Senior Manager, Business Operations of the Business Transformation & Systems Management team, you will help drive operational excellence across UPHE by leading process innovation, optimizing workflows, and partnering closely with cross functional teams across the global distribution ecosystem. In this role, you’ll act as a key connector between retailers, internal stakeholders, and technology partners, helping to shape platform development roadmaps, support integrations, and ensure successful adoption post launch. You’ll play an important role in maintaining system stability, resolving issues, monitoring performance, and identifying opportunities for continuous improvement. This role sits at the intersection of operations, technology, and distribution, offering the opportunity to influence scalable solutions that improve efficiency and deliver long term business value. You will be reporting to the Sr. Director, Transformation & Systems Management. Who You’ll Work With An innovative team culture driven by impact, delivering meaningful outcomes globally. An over-performing yet culturally humble peer set that builds each other up, a WE mentality. Celebratory team that works hard and plays hard, holding each other accountable. #Together. A strength-based organization, where individual employee/manager collaborative growth conversations are valued. Responsibilities Strategic Collaboration Partner with business and technology leaders to align systems, processes, and operational priorities, ensuring business needs are clearly defined, understood, and actionable Translate strategic objectives into executable plans, coordinating cross-functional teams, managing dependencies, and driving aligned delivery across initiatives Support leadership decision-making through data-driven insights, operational and system analysis Operational Excellence Lead end-to-end project management for cross-functional transformation initiatives, including scope definition, timelines, dependency tracking, risk mitigation, and stakeholder communication, ensuring on-time and on-budget delivery Manage multiple concurrent projects across systems, process, and operational initiatives, balancing priorities while maintaining delivery quality and business impact Establish KPIs and documentation to monitor performance and drive continuous improvement Manage issue and defect resolution with a focus on root-cause and long-term solutions Innovation and Technology Manage assigned operational systems and enhancements across the technology roadmap, partnering with stakeholders to define requirements, prioritize features, and ensure solutions support current business needs while enabling long‑term scalability and flexibility Partner with Operations & Technology to support automation and scalable platform solutions, identifying opportunities to streamline workflows, reduce manual effort, and improve system reliability while aligning technical delivery with business priorities Ensure system adoption, stability, and operational re