Senior Admissions Representative

As a leading healthcare education organization, Unitek Learning’s family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career. We offer a competitive salary, generous benefits, unlimited growth potential, and a collegiate work environment. *** Ongoing opportunities to join the Unitek Admissions Team *** Under direct supervision, recruit qualified candidates for the college's academic programs in a compliant,  appropriate, and professional manner. Provide basic information, routine guidance, and assistance to  potential students on matters related to enrollment and the admissions process. Evaluate and resolve  student inquiries, issues, and problems, and ensure appropriate action is taken to the satisfaction of the  student, Unitek College, and/or relevant regulatory agencies. Uphold enrollment standards by complying  with related governmental regulations and standards of accreditation, and by enrolling only students  who meet eligibility requirements as published in the college's catalog. Demonstrate positive attitude  and motivation, concern for students, teamwork, excellent time management skills and the work ethic to  follow-through on commitment to students and the organization. Use Company approved Admissions  materials during telephone calls, interviews, and enrollment process. Observe and adhere to all company policies and best practices. Exercise judgment within defined procedures and practices to determine  appropriate course of action. All activities will be monitored to ensure consistency with company  standards. Job responsibilities: The expectation is that the majority of an Admissions Representative I time will be spent  directly interacting with prospects/students either in person or on the phone. It is also expected that  the Admissions Representative meet all minimum standards outlined per the performance  management program.  Prospect/Student Interaction (90%). Building Relationships • Take inquiry calls from all potential students interested in knowing or receiving  information about the programs—including entrance requirements, curricula, and  academic standards—and encourage qualified prospects to schedule an appointment for  an interview. • Return web inquiries and calls promptly to all potential students and give accurate  information about the programs, including entrance requirements, curricula, and  academic standards. • Make outbound phone calls to potential students that have expressed interest in  attending the institution. Outbound calling efforts are a key component of this role. • Participation in organized phone-a-thons and dialing campaigns according to company  best practices is required and is an essential part of day-to-day activity. • Initiate unsolicited leads and generate new business when not responding to outstanding  inquiries or working with current prospective students. • Follow up on all inquiries that fail to schedule or show for an interview. • Follow up interviews that did not progress in the enrollment process and  dropped/cancelled students to resolve any issues or address concerns. Interviews • Schedule and conduct student interviews, wherein any reference to Financial Aid complies  with the stated Company Policy. • Utilize only approved company materials during the interview process, and conduct  interviews according to the stated policies and process at all times. • Meet with the potential students to explain the program offering and match the college’s  benefits and advantages to the student’s needs. Discuss and advise suitable programs in  accordance with the student’s desires, qualifications, and objectives. • Make all efforts to ensure that admissions management meets with the potential student  and is well informed about the student’s motivations and concerns about attending the  college. Mentoring and Guidance (5%) • Provide basic information and routine advice, guidance and assistance to students using  established procedures and policies on available programs and eligibility requirements,  including the application of policies, procedures and documentation regarding the  admissions process. • Serve as a liaison between student and campus, and make all necessary enrollment forms  available and assist in completion as needed (including reviewing applications and related  documentation for compliance, partnering with Finance to ensure a high level of customer  service during the transition, and following up to ensure that financial aid packaging is  complete). • Mentor and advise students to help them identify their unique skills and interests. • Address any easily resolved inquiries, questions, concerns or issues (may refer more  difficult issues to a more experienced staff member), and ensure appropriate action is  taken to the satisfaction of the student, Company, and/or regulatory agencies in  compliance with policy, procedures and legal requirements. Administrative (5%) • Accurately account for all inquiries and the admissions activity associated with all  Inquiries. • Complete daily activity reports. • Ensure that all pre-start paperwork is completed accurately and in a timely manner. • Keep all required reports current and accurate, including information stored in the system. • Attend and successfully complete all training for this position, as required at any time by  the Company. • Perform other duties as assigned by local leaders. • Attend meetings as directed by supervisor. Key Behaviors • Dependability: Responds to requests for service and assistance. • Teamwork: Balances team and individual responsibilities. • Decision Making: Displays willingness to make decisions. • Communication: Effectively communicates with others. • Time Management: Can complete all job requirements