E-Commerce Director

Beyond Meat, Inc., otherwise known as Beyond The Plant Protein Company™, is a plant protein company offering a portfolio of plant-based products made from simple ingredients without GMOs, no added hormones or antibiotics, and 0mg of cholesterol per serving. Founded in 2009, Beyond Meat’s core products are designed to have the same taste and texture as animal-based meat while being better for people and the planet. The Company’s brand promise, Eat What You Love®, represents a strong belief that there is a better way to feed our future and that the positive choices we all make, no matter how small, can have a great impact on our personal health and the health of our planet. By shifting from animal-based protein to plant-based protein, we can positively impact four growing global issues: human health, climate change, constraints on natural resources and animal welfare. Job Description We are   seeking   an   E-Commerce   Director   to build and lead the operating backbone of our direct-to-consumer (DTC) business. This role   is responsible for   translating commercial strategy into disciplined, high-quality execution across forecasting, inventory, fulfillment, customer experience, reporting, and cross-functional coordination.   The ideal candidate brings deep experience in   consumer-packaged   goods (CPG) , a strong understanding of   omnichannel retail , and hands-on   expertise   building and scaling   DTC platforms . This leader will own the end-to-end digital commerce ecosystem—from digital shelf optimization and retail media to CRM, lifecycle marketing, and fulfillment strategy .     The mission is to build a dependable DTC operating system that supports profitable growth, strong customer experience, and scalable product launches across frozen and future non-perishable categories .     TASKS, DUTIES, & GENERAL RESPONSIBILITIES   1. Forecasting, Inventory & Supply Coordination   Own DTC demand planning in partnership with finance, supply chain, and product teams    Align inventory allocation across launches, ongoing sales, and broader business constraints    Monitor in-stock risk, replenishment timelines, and 3PL inventory positioning    Build tools and processes to improve forecast accuracy and reduce stockouts and excess    2. Fulfillment & 3PL Management   Own day-to-day relationship with 3PL and key operational partners    Manage fulfillment performance across order processing, shipping, delivery timing, damages, and returns    Define and continuously improve SOPs for frozen fulfillment, packaging, inserts, and issue resolution    Monitor and   optimize   shipping and fulfillment costs    Ensure operational readiness for product launches, promotions, and demand spikes    3. Customer Experience Operations   Partner with customer service teams to   identify   and resolve recurring issues    Track support ticket trends, refund/replacement drivers, and customer feedback signals    Translate customer pain points into operational improvements across packaging, shipping, product pages, FAQs, and communications    Ensure the end-to-end customer experience aligns with the brand promise    4. Analytics & Reporting   Own daily and weekly operational reporting across orders, fulfillment, inventory, customer issues, and margin drivers    Build dashboards and scorecards for leadership visibility and decision-making    Analyze order-level economics including shipping, packaging, discounts, fees, and refunds    Lead root-cause analysis and corrective action planning when performance falls short    5. Process & Program Management   Serve as the connective tissue across marketing, finance, supply chain, product, legal, and external partners    Lead weekly operating meetings, launch readiness reviews, and action tracking    Improve workflows, decision-making frameworks, and accountability across teams    Support implementation and optimization of key tools (Shopify,   Klaviyo , CX platforms, subscriptions, analytics stack)     Supervisory Duties (if applicable): None QUALIFICATIONS-Education, Technical Skills, and/or Previous Experience:     Bachelor’s degree in a related field   required     7+ years of experience   in e-commerce operations, DTC operations, supply chain, or business operations    Experience managing 3PLs and end-to-end fulfillment operations    Strong analytical skills with   proficiency   in spreadsheets, reporting, and operational metrics    Experience in Shopify or similar DTC platforms preferred    Background in food, beverage, CPG, or temperature-sensitive fulfillment strongly preferred    Demonstrated ability to build structure and drive execution in fast-paced, ambiguous environments   Demonstrated ability to influence through storytelling, communications, and stakeholder engagement   Strong project management and cross-functional collaboration skills in a fast-paced environment   High emotional intelligence, sound judgment, and a deep commitment to purpose-driven work   Strong strategic thinking skillset   Experience in relationship building & stakeholder influence   Strong verbal and written communications    Data-driven decision making   WORK ENVIRONMENT   In office , five days a week,   at headquarters in El Segundo, CA    KEY OUTCOMES (First 6-12 Months)   Establish a consistent weekly operating cadence across inventory, fulfillment, customer experience, and reporting    Improve forecast accuracy and alignment across launches, promotions, and supply constraints    Strengthen 3PL management, SOPs, and cost control    Reduce order defects, shipment issues, refunds, and customer complaints    Build clear, actionable reporting on business performance and operational drivers    Improve contribution margin through operational discipline and optimization    Develop scalable processes for launches, bundles, and new produ