Assistant Store Manager - Rock ' N ' Road - Mission Viejo, CA

Assistant Store Manager - Rock ' N ' Road - Mission Viejo, CA ABOUT SPECIALIZED   Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.    In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we’re here to help you build your career at Specialized.   JOB SUMMARY      A critical member of the Specialized retail network, the assistant store manager balances excellence in retail operations with a passion for people, and the power of   a great brand . The assistant store manager encourages successful, profitable retail and takes that   expertise   to the next level as a pacesetter of outstanding brand experiences, in store, as the store manager sees fit and directs.   T he assistant store manager works collaboratively and hands-on with staff and local riders as a host, brand advocate, and customer service ace. This role also works cross-functionally with other members of the Specialized team to   support   store-based events founded on education, advocacy, and brand/retail innovation. The assistant   store   manager ensures all staff deliver exceptional rider   service;   enhance rider   satisfaction;   and aids in meeting sales and profitability goals   as set forth by the Store Manager and Retail Leadership .     HOW YOU’LL MAKE A DIFFERENCE      Act as   store’s   representative and set an example for our staff   by l ead ing   retail teammates and direct all daily operations of the shop in the absence of the Store Manager .    Assist the Store Manager in day - to - day operations with tasks including scheduling, inventory count, and team development.     Coach and support new and existing   retail teammates.     Assist the Store Manager in a id ing  in the overall profitability of the retail store, namely covering/exceeding the store’s run cost to maximize the contribution to the topline revenue of Specialized Bicycle Components, nationally.    Ensure the   conveyance   of transformative, inclusive, ride-focused, locally  authentic  and collaborative experiences for staff and riders alike inside and out, c/o   T he Specialized Way .   Track the progress of weekly, monthly,   quarterly   and annual revenue goals and   assist   the Store Manager   with   store performance   objectives .     Aid in   establishing   and sustaining all clientele ( establish   long-term relationships with key riders and retailers, based on data about their preferences, behaviors, and purchases) .     Aid in upholding all organizational/cleanliness standards for the   retail location.     Aid in ensuring   timely   delivery of all special orders and home deliveries .     Collaborate with service manager to ensure proper rider expectation management and  timely   delivery of all   service and   achieving overall service metrics .     Collaborate with operations/receiving manager to   assist   with   inventory management, including receival, processing, and merchandising of all new inventory   and of   existing on-hand inventory .     Ensure compliance with all company policies and procedures.    Other duties as assigned.     WHAT YOU NEED TO WIN      Passion for cycling and the Specialized brand     Former retail experience with 1 +   years of experience preferred     Excellent communication with the ability to effectively interact with riders and team members     Must be able to work as business dictates which includes weekends and holidays     Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching     Able to lift at least 50lbs. or more and use proper lifting skills     TELL ME MORE   Competitive health care (Medical PPO or HDHP)* Dental* Vision* Health Savings Account (HSA) Short and Long Term Disability Company sponsored life insurance Optional Term Life Insurance Optional Critical Illness insurance Optional Critical Accident insurance Competitive vacation package* 401(k) with match 8 Weeks paid parental leave Paid company holidays Employee discounts on all product Deep partner retail discounts Fitness & Events Reimbursement Employee Assistance Program Commuter Benefits *if applicable in state Compensation: $20-$25 per hour *For eligible employees  At Specialized, your base pay is one part of your total compensation package and will depend on your work experience, skills, certification, and location.  For additional information on benefits and perks, please visit:  https://benefits.specialized.com Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world.   We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized!