Senior Technical Writer

Location:     Austin (Domain), TX (In-office 4x per week) Company: Kizen: www.kizen.com Senior Technical Writer, Insurance About Us Kizen’s Platform, AI Agents & True Context Technology (TCT) power millions of mission critical experiences for leading organizations in highly regulated industries (insurance, healthcare, financial services). Our platform helps organizations automate the workflows that matter most — from helping insurance agents manage contracting and commissions, to enabling healthcare providers to deliver proactive patient care, to empowering financial institutions to classify documents and extract data automatically. And that’s just the beginning. With Kizen, developers can build new enterprise applications and impactful AI agents, while business users can customize dashboards and agents using natural language, low-code, or code — all on the same platform.  What used to take months or years to build, configure, and connect now takes just days. Kizen combines powerful pre-built agents and use cases with an enterprise platform for automation and data connection — all built on an AI-first architecture that’s easy to adopt, scale, and trust. We’re solving real operational problems and helping the world’s most complex organizations work faster, smarter, and more humanely. Join us in transforming how industries work — one workflow, one agent, and one customer success story at a time. About the Role Kizen is seeking an experienced Senior Technical Writer with a strong background in InsurTech or insurance operations to create high-quality developer and user-facing documentation for our insurance product suite, including Commissions Copilot, Contracting, and AgentCRM. This is a hands-on individual contributor role focused on execution. You will work directly with Product Owners, Engineers, and Solution Architects to translate complex technical concepts into clear, usable documentation that improves the customer experience. This role is ideal for a writer who thrives in highly technical environments, understands the insurance industry, solutioning and developer workflows, and takes pride in producing precise, structured documentation. Key Responsibilities Apply working knowledge of insurance distribution workflows (producer contracting, commissions, hierarchy structures, carrier credentialing) to produce documentation that is accurate, contextually relevant, and useful to insurance-industry end users and developers. Collaborate with the Insurance Product Owner and Solutions team to document vertical-specific features, data models, and integration patterns unique to the insurance space. Write, edit, and maintain developer-facing documentation including: API documentation Integration guides Plugin documentation Developer tutorials & walkthroughs Technical workflows & concepts Release notes Read, interpret, and validate OpenAPI specifications (.yaml / .json). Partner with engineering teams to document new software features, API endpoints, data models, and error handling. Own documentation quality, clarity, accuracy, and usability. Contribute to documentation architecture, organization, and navigation to support a strong developer experience. Operate within a Docs-as-Code environment using Git-based workflows. Interview subject matter experts and independently gather technical details. Manage documentation projects from intake through publication. Continuously improve documentation based on product changes and developer needs. Requirements Insurance Background. You should have an understanding of the insurance industry, including familiarity with concepts such as contracting, commissions management, FMOs/IMOs, carrier relationships, or insurance distribution workflows. Technical Acumen . You need to have strong technical abilities to be able to understand the complexity of our application and solution framework. You should be able to independently create solutions yourself using common integration iPaaS products and API testing tools. Collaboration . You should have excellent collaboration skills, as the whole team works together to deliver functionality. You should strive to encourage and empower your team members as we aim to maintain a healthy work environment where we can achieve success, together. You should be eager to mentor newer members of the team as we grow. Communication . You must offer support and transparency to your team, so you need to be able to provide clear status and expectations. You must effectively communicate progress and dependencies to a variety of stakeholders, and consistently update when things go off track. Required Qualifications At least 5 years of technical writing experience focused on software or technical platforms. Bachelor's degree in Communication, English, Journalism, or Computer Science Proven experience documenting InsurTech or insurance-adjacent SaaS products in a regulated industry Experience writing API and developer documentation for SaaS, platform, or enterprise software products. Strong understanding of the OpenAPI Specification. Ability to read and validate .yaml and .json specification files. Proficiency with Docs-as-Code workflows. Hands-on experience with GitHub/GitLab or Gitbooks. Advanced working knowledge of Markdown. Demonstrated understanding of developer experience (DX) principles. Strong information architecture skills with the ability to structure complex documentation. Experience working within Agile product teams. Excellent SME interviewing and cross-functional collaboration skills. Strong project management abilities with a track record of delivering documentation on schedule. Portfolio required — applications without work samples will not be considered. Preferred Qualifications Experience documenting HealthTech or FinTech SaaS products in a regulated industry Familiarity with AI-driven or ML-powered SaaS prod