Community Operations Contractor

At Collabera, we recognize that our client satisfaction depends in large part on our resource satisfaction, so we make meeting your career needs a top priority. We provide a   high-touch, supportive environment   that enables you to grow and challenge yourself while maintaining work-life balance. Choose from a   wide range of exciting opportunities   from our diverse Fortune 500 client base. · Identify and escalate any relevant trends and/or errors across all workflows · Provide empathetic and thoughtful customer support when responding to user inquiries · Raise visibility and tackle inefficiencies in workflow processes · Enforce our Terms of Use and identify relevant trends · Investigate and provide support to users who are unable to access their accounts · Highly motivated and hard-working with the ability to think clearly under pressure, both individually and in a team environment · Ability to stay motivated while performing repetitive work · Ability to learn workflows and policies quickly and apply this learning to workflows · Strong attention to detail with the ability to rapidly assess, analyze, and resolve complicated issues with varying degrees of ambiguity · Excellent written communication skills · Strong understanding of various software programs, Microsoft Office, Outlook, etc. · Must be willing to work weekends All your information will be kept confidential according to EEO guidelines.