Customer Assistance Manager (Austin, TX)

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform. We are currently hiring a   Customer Assistance Manager  to help grow our company and ensure our mission is achieved!   Employee Value Proposition (EVP) :   PROG   is dedicated to providing   people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.   WE ARE:   A team of asset management experts that are crucial to the operational excellence and world-class experience that we provide   for   our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness. Our asset management department has one goal: to create a positive, engaging, and memorable experience for our customers and agents while driving the business.   YOU ARE:  A n   asset management rockstar who loves provid ing   world-class   customer experience through efficient collection efforts and   management. Driving   within an assigned region. The ideal candidate will   be   provide d   training and place the highest emphasis on exceptional customer service and professionalism.   OUR DAY-TO-DAY:   Ensure regional operations and logistics are efficient and effective   Analyze performance trends to identify ways to maximize results   Provide professional and courteous service to customers, regardless of circumstances   Off-load merchandise returns and assist with collections support as needed   Sit or stand, bend, push/pull, climb and reach    This position requires up to   95 % travel to customers' residences.    YOU’LL BRING:   High School Diploma or GED required   Bilingual (English/Spanish Fluency) is a strong plus, but not required    Must be at least 21 years old   A valid driver’s license and a driving record that meets company standards are required. A company vehicle will be provided for business travel.   Must have prior management and collections experience   Previous warehouse, logistics, laborer and driver experience is helpful   Prior experience in customer service or sales strongly preferred   Must maintain a professional appearance   Superb communication skills; written and verbal    Able to regularly lift 50-75 lbs. without assistance or push and pull up to 100 lbs. occasionally using   a dolly   and other safety equipment   Experience in handling money is preferred   Previous lease-to-own (LTO) experience strongly preferred    AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve. WE OFFER:   Competitive Compensation    Guaranteed $500 a month in bonus for the first 90 days   Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave   Company Matched 401k   Paid Time Off + Paid Holidays + Paid Volunteer Time   Diversity Alliance Resource Groups   Employee Stock Purchase Program   Tuition Reimbursement   Charitable Gift Matching    Job Required Equipment & Services Will Be Provided   Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.